Customer Service Administrative Assistant

-Résumé-

Tierra rileytierra*@D. gmail.Riley com

**** **** ******** ** ********, SC 29203 Phone 803-***-**** / 803-***-**** SUMMARY OF QUALIFICATIONS

Organized professional with the ability to multitask and successfully meet performance objectives. Excellent communication skills, strong work ethics and capability to work independently and within diverse teams. Exceptional ability to problem-solve, and work well with all levels of management. PROFESSIONAL EXPERIENCE

Administrative Coordinator I, SC Department of Juvenile Justice 01/2022 - 11/2023, Columbia, SC

● Under limited supervision of the Associate Deputy of Facility Programs, plan and directs administrative and support activities for the Director of Facility Programs and Office of Facility Programs (statewide).

● Provides direct support to the Facility Program Managers in developing and facilitating enhanced youth incentives and programming activities.

● Serves as the Administrative Assistant to the Associate Deputy and Director of Facility Programming. To include but are not limited to: filings, copies, monthly reports, coordinating support, preparing memos, composing/responding to correspondences, taking meeting minutes, creating excel spreadsheets and completing hiring packets.

● Facilitates and coordinates all purchase orders, requisitions and program finance transactions for Facility Programs.

● Maintains all records for the program's budget.

● Manages and maintains all Programming team reporting systems. To include but are not limited to: accountability reports, PbS report, behavioral management system data, monthly calendars, and timesheets.

● Handle all visitation requests (statewide)

Individual Income Tax Examiner D, SC Department of Revenue 05/2014 to 07/2021, Columbia, SC

● Conduct routine audits of individual income tax returns and make decisions to determine appropriate action for outstanding discrepancies or issues.

● Acquire, apply, and maintain tax law knowledge necessary to become proficient in performing duties.

● Provide customer service to taxpayers, their representatives, and internal customers by telephone, e-mail, correspondence, and in-person interviews.

● Make recommendations and monitor system enhancements based on law changes, form changes, and to improve efficiency and accuracy.

● Achieved: Employee of the week, Achievement Award Bonuses, Spotlight Employee, Exceeded Expectations in Quarterly EPMS

Customer Service Representative, Virtual Business Office 07/2012 to 10/2013, Columbia, SC

Operated standard office equipment, such as fax machine, copier, computer, phone, printer, etc.

Demonstrated good judgment in assisting hospitals with medical bills/claims

Contacted patients and insurance companies about unresolved medical bills/claims

Utilized strong oral and written communication skills

Used proficiency in spelling, punctuation and grammar

Used proficiency in basic business math

Handled confidential or sensitive information with discretion

Demonstrated strong organizational and analytical skills

-References Are Available Upon Request-

-Résumé-

Tierra rileytierra1@D. gmail.Riley com

1508 Hard Scrabble Rd Columbia, SC 29203 Phone 803-***-**** / 803-***-****

Researched contracts for benefit analysis

Customer Service Representative, Blue Cross Blue Shield of SC 04/2011 to 06/2012, Columbia, SC

Operated standard office equipment, such as fax machine, copier, computer, phone, printer, etc.

Demonstrated good judgment in presenting benefit information to providers

Utilized strong oral and written communication skills

Used proficiency in spelling, punctuation and grammar

Used proficiency in basic business math

Handled confidential or sensitive information with discretion

Demonstrated strong organizational and analytical skills

Assisted providers with insurance claims and eligibility for patients

With medical codes researched contracts for benefit analysis Crew Leader, U.S. Census Bureau 04/2010 to 09/2010, Columbia, SC Oversaw team in canvassing and conducted interviews:

Provide timely answers to questionnaires and assisted the team in completing neighborhoods

Scheduled meetings with team everyday

Cashier and Customer Service, Piggly Wiggly 03/2005 to 03/2008, Columbia, SC Head Cashier and Customer Service Rep.

Finalized merchandise purchases processing cash receipts, credit card, check and coupon payments

Resolved various merchandise & customer service issues, reviewing transactions and item availability

Maintained clean environment for customers

Homemaker/Student, South University 01/2008 to 09/2010, Columbia, SC RELEVANT SKILLS

Microsoft Office: Word, Excel, Outlook & PowerPoint; WPM 60 Sales Operations

Cash-Handling Management

Accounting

Inventory Management

Customer Service

Sales Training & Coaching

Client Services Relations

Floor Merchandising

Legal Research & Writing

EDUCATION

Master’s in Criminal Justice - South University (2021) Bachelor of Science in Legal Studies – South University (2013) High School Diploma – W.J. Keenan High School (2007)

-References Are Available Upon Request-

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