Customer Service Sales Representative
Resume:
Work History
Teacher
ROWENA
BENITO
Contact
Address
Naga City, Camarines Sur,
Philippines 4400
Phone
***************@*****.**
m
WWW
https://bold.pro
/my/rowena-benito-
230*********/111
Skills
Group learning mechanics
Student-centered learning
Classroom management
Report preparation
Complaint resolution
Key stakeholder relationship
building
Creative problem solving
Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Teacher
Department of Education, Naga City, Camarines
Sur
Incorporated multiple types of teaching
strategies into classroom.
Communicated frequently with parents, students,
and faculty to provide feedback and discuss
instructional strategies.
Worked cooperatively with other teachers,
administrators, and parents to help students
reach learning objectives.
Planned and implemented integrated lessons to
meet national standards.
Incorporated exciting and engaging activities to
achieve student participation and hands-on
learning.
Graded and evaluated student assignments,
papers, and course work.
Supported student physical, mental, and social
development using classroom games and
activities.
Kept students on-task with proactive behavior
modification and positive reinforcement
strategies.
2015-10 -
Current
Multitasking ability
Time Managment and has
the Ability to work with a
Team
Good Communication Skills
Can provide excellent
Customer Service
Can work beyond what is
expected
Positive Attitude
Conducted evaluations to measure performance
and progress of students, providing guidance for
areas requiring improvement.
Registered student progress and attendance on
database to enable tracking history and
maintain accurate records.
Prepared quizzes, tests and examinations to
gauge how well students were learning.
Modified lessons and curriculum to
accommodate diverse learners by using
strategies such as peer-assisted learning and
group work.
Customer Service Representative
Sutherland Global Services, Pili, Camarines Sur
Offered advice and assistance to customers,
paying attention to special needs or wants.
Responded to customer requests for products,
services, and company information.
Maintained customer satisfaction with forward-
thinking strategies focused on addressing
customer needs and resolving concerns.
Provided primary customer support to internal
and external customers.
Actively listened to customers, handled concerns
quickly and escalated major issues to supervisor.
Developed customer service policies and
procedures to meet and exceed industry service
standards.
Handled customer inquiries and suggestions
courteously and professionally.
Analyzed customer service trends to discover
areas of opportunity and provide feedback to
management.
Utilized customer service software to manage
interactions and track customer satisfaction.
Processed customer service orders promptly to
increase customer satisfaction.
Maintained clean and orderly checkout areas by
mopping floors, emptying trash cans and wiping
down surfaces.
Delivered prompt service to prioritize customer
needs.
Collaborated with sales team members to stay
current on inventory levels, complete accurate
2008-01 -
2012-12
Education
orders, and resolve item issues.
Delivered exceptional customer service to every
customer by leveraging extensive knowledge of
products and services and creating welcoming,
positive experiences.
Collaborated with staff members to enhance
customer service experience and exceed team
goals through effective client satisfaction rates. Exhibited high energy and professionalism when
dealing with clients and staff.
Store Front Staff Member
South Star Drug Store, Naga City, Camarines Sur
Operated cash registers, accepting payment
and making change.
Helped set up displays and arranged
merchandise to promote sales.
Maintained cleanliness of store by sweeping,
dusting and removing trash.
Greeted guests and answered questions about
merchandise.
Monitored sales floor and merchandise displays
for presentable condition, taking corrective
action such as restocking or reorganizing
products.
Increased sales and customer satisfaction
through personalized servicing.
Maintained tidy and organized store to comply
with cleanliness standards.
Answered customer questions about products
and services, helped locate merchandise, and
promoted key items.
Engaged in friendly conversation with customer
to better uncover individual needs.
Developed strong rapport with customers and
created positive impression of business.
Used in-store system to locate inventory and
place special orders for customers.
2006-08 -
2007-11
Bachelor of Science: Elementary
Education
Ateneo De Naga University - Naga City, Philippines 2000-06 -
2005-04
Accomplishments
Named "Best Radio Teacher" at Department of
Education, Naga City Division in 2020.
Curriculum Implementation - Taught reading,
language arts, social studies, mathematics,
science, art and physical education to pupils
utilizing course of study adopted by the Board of
Education.
Product Promotion - Up-sold products and
motivated customers to upgrade current product
plans.
Conflict Resolution - Responsible for handling
customer account inquiries, accurately providing
information to ensure resolution of
product/service complaints and customer
satisfaction.
Telephone Service - Professionally processed 80+
calls per day, providing information and service
to ensure customer satisfaction.
Contact this candidate