Claims Service Coordinator

Jana H, Dexheimer, SCLA

** *. ********* **** ** S[artanburg,, SC

Home: 619-***-**** - Cell: 619-***-****

**********@*********.***

Summary

•29 years in the Insurance Industry with background in Customer Service, Claims and Client managements,, Complex Claims handlimg,and Property personal lines.

•Professionally oral and written communication skills. Focused on customer service and problem solving. Background in residential construction, material damage estimating, Xactimate, and Mitchell-Matics.

•Capable of working independently.

•Self-motivated, team-service oriented, reliable and detail-oriented. Positive attitude and excellent rapport with policyholders, management, team members, and vendors.. Strong time management and organizational skills.

•Focused on continuing industry education.

Accomplishments

•numerous service awards for outstanding customer service above the normal company expectations, including monetary rewards, trips, goods and services.

•Completed Senior Claims Law Associate degree

Experience

•Claims Service Coordinator

The Automobile Club of Southern California

•June 2016 to present

•Setting up new claims, reviewing policy coverages, benefits, and deductibles.

•Contacting policyholders, dispatching appropriate vendors and experts

management is proceeding effectively.

•Updating the Insured of the claim status on a weekly basis.

•Ensuring the highest level of customer satisfaction and understanding of processes.

Senior Property Loss Specialist

June 2005 to 2016

Liberty Mutual Insurance Group

•Resident property adjuster for San Diego, Los Angeles, Imperial and Riverside Counties, and regional adjuster for the Central Catastrophe Unit.

•High performance rating for the Western region for work product, customer service, and achievement of company and personal goals.

Duties include evaluating and investigating, estimating, and settlement of all first- party claims, to be conducted with the highest degree of service and integrity.

Responsible for SIU referrals, documentation and communication, and assisting in SIU recovery on claims.

Experience in country-wide catastrophe adjusting during hurricane, storm and fire losses in different states

Knowledge of individual state fair claims practices.

Currently renewing licensing for adjusting in Florida and all reciprocal states.

Catastrophe Field adjuster

Property Claims Representative

January 2000 to June 2005

AAA Insurance

•Claims adjuster for San Diego and Riverside counties.

•Responsible for evaluating, investigating and estimating all first-party property losses.

•

Claims Representative

January 1993 to January 2000

Wawanesa Insurance

•Staff adjuster for San Diego County, handling all dwelling property losses.

•Duties included being responsible for auto estimating, both in the drive-in environment and field, as well as negotiating and settling material damage total loss claims, and exceeding customer service goals.

•Ensuring compliance with all Department of Insurance guidelines.

Education

•A.A. Degree

•L.A. Pierce College Woodland Hills, Ca.

San Diego State University

•Bachelors Degree

•SCLA, PCLS, FCLA designations

•Estimating Property Damage Estimating Policy Analysis

•Continuiung ediation in Property Law, Negligence, and Property lae and Liability,

•AIC 33, 26, INS 21, 22 ICAR certified in Collision repair, Aluminum welding, Plastics Repair Licensed to adjust

•claims in Florida and reciprocal states IICRC Certified 2016 in Applied Structural Drying Material Damage

•American Education Institute

•Vale Technical Institute

•Various additional training in identifying SIU flags, SIU claims handling, DOI regulations, customer service, handling

•complex claims situations, Business letter writing, contents valuation and estimating.

•Paralegal certification Long Beach State University 2020

Skills

•Bachelors Degree,customer service, documentation, Estimating, Insurance, negotiating, Paralegal, Policy Analysis, Coverage

Analysis, Fraud Investigation, and contents evaluations.

References

References available upon request.

Contact this candidate