Customer Service Representative
Resume:
Alesa Johnson
Hairstylist
**** ***** ******, ***********, ****** States, 12309
***********@*****.***
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Employment history
Hairstylist/Cosmetologist
, Touched By Love Hair
Studio, Mar 2015 -
Present
Schenectady, NY
• Welcome customers and identify their preferences by asking pointed questions
• Recommend hairstyles and haircuts according to customers' face shapes and tastes
• Wash, rinse and dry clients' hair using appropriate shampoos and conditioners (e.g. for oily hair or dry scalp)
• Cut, trim and shave hair using professional equipment
• Apply a wide range of hair coloring techniques, like highlights, ombre and balayage
• Create hairstyles for formal events and everyday looks, including braids, ponytails and buns Receptionist, Safe Home
Care, Jun 1994 - Oct
2017
Albany, NY
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Opened and properly distributed incoming mail.
• Greeted numerous visitors, including VIPs, vendors and interview candidates.
• Helped distribute employee notices and mail around the office.
• Maintained a clean reception area, including lounge and associated areas. Consumer Services
Specialist III, Maximus,
Sep 2013 - Jul 2016
Albany, NY
• Maintains updated knowledge of Insurance Affordability Programs and the information required for eligibility, including income rules based on Modified Adjusted Gross Income (MAGI) and other rules that will be used to determine eligibility for Medicaid, CHIP, APTC and the SHOP Exchange.
• Provide assistance to consumers seeking health care coverage including providing information on financial assistance programs and public health care programs.
• Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources appropriate.
Certified Nurses
Assistant, Ellis Hospital,
Jul 2011 - Aug 2013
Schenectady, NY
• Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming.
• Maintained homelike environment for the residents.
• Protected and promoted resident rights and assisted in maintaining independence.
• Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
Debt Reduction
Specialist, Daly Law
Center, Jan 2000 - Mar
2003
Albany, NY
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Researched and resolved accounts payable discrepancies.
• Handled collections for major, local and national client.
• Negotiation of clients accounts and to achieve settlements.
• Assisting clients in resolving credit issues as they occur.
• Informed customers in regards to account status and payment options. Sales/Customer Service,
Time Warner Cable, Nov
1996 - Mar 2000
Albany, NY
• Effectively managed a high-volume of inbound and outbound customer calls.
• Addressed and resolved customer product complaints empathetically and professionally.
• Gathered and verified all required customer information for tracking purposes. Employment history
• Accurately documented, researched and resolved customer service issues.
• Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Education
Bishop Maginn High School, Albany, NY, Sep 1986 - Jun 1989 High School Diploma in Business/Art
Courses
Cosmetologist, Feb 2015 - Mar 2016
Cosmetology License
Skills
Hair Styling Word Processing Pricing Accounts Payable Customer service Medical Billing Microsoft Outlook Google Suite Active Listening Time Management
Additional information
Certifications and Licenses
Teaching Certification
Assessments
Customer service — Proficient
Identifying and resolving common customer issues
Full results: Proficient
Assessments
Verbal communication — Proficient
Speaking clearly, correctly, and concisely
Full results: Proficient
Additional Information • Word processing Articulate and well-spoken
• [40] WPM typing speed Maintains confidentiality
• Advanced Excel spreadsheet functions Independent worker
• Insurance eligibility Works well under pressure
• Patient charting Medical terminology
Contact this candidate