Customer Service Front End

LOWE’S HOME IMPROVEMENT: Head Cashier November ***8 to Present

Responsible for managing all cashiers in all front end positions as well as managing Customer Service, Return Desk and Pick-up desk. Making sure all internet orders are pulled from shelves and ready for customers. Maintaining all merchandise that is sold on the front end is stocked and shelves are correctly set up. Making sure the store is opened every morning and all necessary safety items are correct and in place. Responsible for loading all registers with cash, including adding all monies as needed throughout the day, including pulling extra monies for safe. Responsible for responding to all requests for over rides necessary to mark items down. Responsible for coordinating all lunch and breaks for the cashiers and customer service. Responsible for making sure all items that are stored outside are locked up. Also making sure all gates and doors are locked or unlocked. Responsible for closing of the store, removing all monies from the registers and locking in the safe.

ST. JOHNS RIVER TOURS: Administrator/IT January 2015 thru November 2018

Responsible for making all reservations for daily trips. Responsible for making Group trips and making sure lunches were set up when Groups returned from trips. Responsible for the day to day operations of the computer and the reservations program and also the scheduling program. Making sure all advertising was kept up to date.

K & D CONSTRUCTION OF FLORIDA, INC.; September 1992 to May 2005

Responsible for the day to day management of the office, did all accounts payable and accounts receivable as well as payroll. Prepared all Contracts, Purchase Orders, Change Orders. Kept up all cost books, taxes etc. Ordered all Office supplies and maintained same. Helped solve computer problems. Trained new employees. Worked with both owners of company doing various requested reports, letters, etc. as well as answered phones, and scheduled appointments.

OLEN RESIDENTIAL CONSTRUCTION: September 1990 to September 1992

Responsible for the day to day management of the office, did all accounts payable and accounts receivable. Prepared all Contracts, Purchase Orders, Change Orders. Kept up all cost books, etc. Ordered all Office supplies and maintained same. Helped solve computer problems. Trained new employees. Worked with both owners of company doing various requested reports, letters, etc. as well as answered phones, and scheduled appointments.

TRAMMEL CROW RESIDENTIAL; December 1984 to September 1990

Responsible for the day to day management of the office, did all accounts payable and accounts receivable. Prepared all Contracts, Purchase Orders, Change Orders. Kept up all cost books, taxes etc. Ordered all Office supplies and maintained same. Helped solve computer problems. Trained new employees. Worked with President of company as well as project managers for the different projects doing various requested reports, letters, etc. as well as answered phones, and scheduled appointments.

EDUCATION:

Florida Atlantic University - Bachelors degree in Music Education

Miami Dade Community College - Landscape Design

Palm Beach Community College - Music education

Hobbies include: quilting, sewing, boating

Nancy Susan Kartzmark

285 Raintree Circle

Deland, Florida 32724 (352-****-****

352-***-****