Customer Service Assistance

+* (***) **;

****

SKILLS

Customer Service

Customer Assistance

Work Ethic and Integrity

Patience and Empathy

Time management skills

Cash handling and

management

Keanna Brown

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PROFESSIONAL SUMMARY

Accomplished professional with a proven track record in customer service and cash

management, honed at companies like Jones Petroleum. Skilled in fostering customer

relationships and enhancing operational efficiency. Demonstrates strong work ethic and

empathy, achieving significant improvements in customer satisfaction and financial

accuracy. Expert in time management and customer assistance, committed to delivering

outstanding results.

WORK HISTORY

May 2023 - March 2024

Cashier/Merchandiser, Jones Petroleum, Athens, GA

+ Greeted customers entering store and responded promptly to customer needs.

+ Welcomed customers and helped determine their needs.

+ Worked flexible schedule and extra shifts to meet business needs.

* Operated cash register for cash, check, and credit card transactions with excellent accuracy

levels.

* Built relationships with customers to encourage repeat business.

October 2022 - May 2023

Machine Operator, Moller Tech, Elberton, GA

+ Followed detailed instructions to operate machines with accuracy and produce quality

products.

+ Operated multiple machines simultaneously to meet production requirements.

+ Operated machining equipment safely with team of operators.

+ Set up and adjusted equipment and properly configured machines for daily operation.

July 2020 - August 2022

Assistant Manager, KFC, Athens, GA

Supervised day-to-day operations to meet performance, quality and service expectations.

Maintained a clean, safe, and organized store environment to enhance the customer

experience.

Developed strong working relationships with staff, fostering a positive work environment.

Monitored cash intake and deposit records, increasing accuracy, and reducing

discrepancies.

December 2019 - July 2020

Sales Associate, Goodwill Industries, Athens, GA

Organized racks and shelves to maintain store visual appeal, engage customers, and

promote specific merchandise.

Handled cash transactions efficiently while adhering to company cash handling policies,

ensuring accuracy in all financial exchanges.

Built relationships with customers to encourage repeat business.

Managed returns, exchanges and refunds in accordance with store policy.

July 2014 - October 2019

Warehouse Associate, Royston LLC, Royston, GA

+ Prepared orders for shipment by picking, packing, and labeling merchandise.

+ Worked safely around moving machinery.

+ Collaborated with team members to achieve daily targets and complete tasks efficiently.

* Performed inventory control, such as counting, and stocking merchandise.

EDUCATION

May 2013

Diploma

Cedar Shoals High School, Athens, GA

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