Help Desk Customer Service
Resume:
Larinette Choh Fonchingong
Greensboro, NC *****
*************@*****.***
Enthusiastic individual, open to learn new skills, time management and great team player
Authorized to work in the US for any employer
Work Experience
Customer Service Help Desk
Bank of America (call center) - Remote
February 2022 to November 2023
• Authenticate customers according to bank policy and addressing transaction discrepancies in a timely
manner
• Update account information and advise of new products and services
• Filing fraud claims,replacing bank cards and rectifying security issues
• Troubleshooting bank application issues and assisting customers with technical issues pertaining to the bank app and website.
• Demonstrate a strong phone presence while assisting and take accountability for customer satisfaction
with a highly professional demeanor
• Achieve high satisfaction on customer surveys and Participate in team meetings
• Schedule in person and online appointments and assist with transaction processing
Education
Bachelor's degree in Business Administration and Management
University of Bamenda-Cameroon
September 2016 to December 2019
Skills
• Fluent English
• Human Resources
• Active listening
• Research
• Administrative Experience
• Communication skills
• Computer skills
• English
• Analysis skills
• Team management
• Software Troubleshooting
• Help Desk
• Desktop Support
• Data entry
• Leadership
• Technical Support
• Troubleshooting
• Customer service
• Live chat
• Typing
• Help desk
• Windows
• Medical terminology
• Data collection
• Communication skills
• Time management
• Analysis skills
• Customer support
• Project management
• IT Languages
Certifications and Licenses
First Aid Certification
CPR Certification
Driver's License
CNA
Contact this candidate