Supply Chain Customer Service
Resume:
Chris A. Hale
Dover, Ohio ***22
*******@*****.***
Summary
Successful Operations and Supply Chain professional with many years of experience managing multiple Facilities, Logistics, Operations, Inventory Control, Customer Service, Project Management, and Organizational Development. Experienced in implementing and managing ERP and CRM software. Highly experienced in Cost Management, Sales, Negotiations, Process Design and Lean Initiatives through team-based problem solving. In February of 2023, I made the decision to temporarily relocate to Florida to assist with family needs and as of June 15, 2024, I have moved back to Dover, Ohio permanently.
EXPERIENCE
Palm Beach State University – Lake Worth, Florida
Campus Security Officer March 25, 2024 – June 1, 2024
●Monitor parking areas and other departments or campus facilities to prevent problems and check building security.
●Open and close buildings, respond to alarms, notify proper officials of alarms and breakdowns.
●Investigate disruptions and incidents on department or campus property. Document accurate, detailed reports on all incidents.
●Monitor visitor access to various areas of the campus.
●Report unsafe conditions and other safety concerns during patrolling duties.
●Direct emergency medical personnel to the appropriate areas of the campus during emergency situations.
●Perform safety and fire inspections.
●Follow established safety practices. Maintain and perform in a safe workplace.
YMCA Palm Beach State University – Lake Worth, Florida October 10, 2023 - June 1, 2024
Membership Coordinator
●Greet Members and Non-Members and sign them in upon arrival.
●Actively sell membership to prospective members.
●Aid those exercising with proper techniques and proper use of exercise equipment.
●Process monthly payments and call past due accounts.
●Call past members to activate memberships.
●Conduct Marketing Events to solicit new members.
Visual Edge April 1, 2022 – December 18, 2022
Purchasing Manager
●Responsible for Procurement, Maintenance, Inventory Management, and Reporting for Copiers and Copier equipment for facilities located throughout the United States.
●Review usage levels to maintain adequate inventory levels to meet customer demand.
●Directed a staff of 2 Buyers in daily activities to achieve departmental success.
●Created a daily Shorts Report, and Backorder Report to communicate throughout the national contacts.
Marlite, Inc. April 2, 2018 - March31, 2022
Purchasing Manager
●Manage all aspects of procurement from external suppliers for Marlite Dover, Texas, and California locations through IFS ERP system.
●Implemented dual sourced supplier program to increase negotiation leverage for cost reduction initiatives and improved sustainability.
●Through a series of Lean Initiatives, Raw Material spend was reduced $543,896 in 2018, $225,044 in 2019, and $148,344 in 2020.
●Tracking of key department metrics, including On-Time Delivery, Days Inventory on Hand (DIOH), and Cost Reduction initiatives.
●Member of a cross functional team tasked with establishing ISO-9001 accreditation. Accomplished in 12/2019.
●Established supplier assessment program to monitor and improve supplier performance.
●Member of Marlite Executive team responsible for all 3 Marlite locations.
A.R.E. Accessories, Massillon, Ohio December 2011 – March 9, 2018
Director, Supply Chain
●Responsible for all Supply Chain, Warehouse Operations, and Distributed Product Order Fulfilment for facilities located in Massillon, Mt. Eaton, and Dundee, Ohio.
●Reduced MRO spend from $6.5M to $5.1M since 2012. Implemented Point of Use Vending Dispensing of MRO and PPE items in all facilities.
●Established spending budgets by shift and department to reduce supplies and operations expenses.
●Have reduced Raw Material spend from 45.6% of Sales in 2014 to 37.6% of Sales in 2017
●Launched Inventory Consignment program to reduce inventory levels by $245,000 on key items.
●Have reduced Inventory Days from 17.1 to 10.0 in 2013.
●Implemented barcode scanning technology to improve receiving and inventory movement processes. This allowed for labor reduction hours in receiving and improved accuracy.
●Established Associate Development Program based on identifying Core Competencies and development programs to improve in these areas.
●Member of A.R.E. Executive Team that consists of the CEO, CFO, VP of Engineering and Quality, VP of Logistics and Director of Sales. This team is responsible for deciding short- and long-term strategic initiatives.
A.R.E. Accessories, Massillon, Ohio August 2011- December 2011
Supply Chain Manager
●Responsible for all sourcing of Manufactured Product, Raw Materials, and MRO items.
●Managed staff of 3 Buyers who performed daily planning and sourcing activities.
●Coordinate inventories between three facilities that is $3.5 Million in average of on hand inventory with annual sales of $100 Million.
Multi Products, Millersburg, Ohio April 2005 – July 2011
Operations Manager
●Responsible for all CNC Manufacturing Operations, Inventory Management, Engineering and Purchasing/Forecasting activities.
●Established International Supplier for all Castings.
●Introduced Lean Initiatives and Cellular Production that combined to produce a 31% reduction in finished goods and raw materials.
●Implemented 5S Program to improve product flow.
●Responsible for Product Development and Realization that have added $1,525,000 in annual revenues.
●Created and established a new Performance Evaluation process for all salary and hourly associates.
●Researched and implemented a new MRP system that has improved inventory turns and order fulfillment times.
●Responsible for all ISO 9001:2000 activities.
Cardinal Health, Inc., Dublin, Ohio December 2003 – April 2005
Director, Supply Chain
●Selected as one of 8 members of the National Logistics Steering Committee to design and create a centralized inventory replenishment facility for all 24 Cardinal Health Pharmaceutical Distribution Centers.
●Responsible for designing and implementing inventory procurement and order fulfillment for all 24 distribution centers.
●Responsible for negotiating Redistribution Fees with Pharmaceutical manufacturers that amounted to $24,800,000 and $6,800,000 in EBITDA in the first year of operation.
●Negotiated with multiple transportation providers to perform daily deliveries to all 24 distribution centers. Annual spend on Transportation was $5,600,000.
●Responsible for establishing Inventory Management Team of 12 hourly associates and an Inventory Manager to perform daily Inventory Management functions.
Cardinal Health, Inc., Dublin, Ohio April 2002 – December 2003 Director, Pharmaceutical Brokerage
●Pharmaceutical Brokerage is a Cardinal Health Business Unit that provides all pharmaceutical inventory needs to national account chain warehousing customers such as Walgreens and CVS.
●Responsible for all Financial and Operational activities in 8 Cardinal Health Pharmaceutical Distribution Centers.
●Directed the activities of 58 field associates, 5 field Supervisors, 2 Operations Managers, 1 Controller, and 1 Accounts Payable Manager.
●Achieved annual sales of $10,603,335,000 while maintaining Operating Expenses of $6,899,000.
●Responsible for implementing Supply Chain improvements to reduce Days of Inventory by12% at customer distribution centers.
Cardinal Health, Inc., Wheeling, West Virginia June 2001 - April 2002 Director, Operations
●Responsible for all Operations for Cardinal Health Pharmaceutical Distribution Centers in Wheeling, West Virginia and Columbus, Ohio. Annual Sales volume was $2.2 Billion with 25,000 SKU’s.
●Directed a team that consisted of 6 Operations Managers, 8 Operations Supervisors, 1 DEA Compliance Manager, 1 Maintenance Manager, 1 Customer Service Manager, 2 Inventory Managers, and 290 hourly associates.
●Successfully negotiated all transportation contracts to reduce costs by $77,000. This included the selection and implementation of a new carrier for all hospital and pharmacy deliveries.
●Designed a cross functional team to explore and implement lean processes that reduced operating costs by $45,000 and improved order picking accuracy from 96.5% to 99.0%.
Cardinal Health, Inc., Columbus, Ohio
Manager, Operations March 2000 - June 2001
●Managed all pick, pack and shipping operations for Cardinal Health Pharmaceutical Distribution in the Columbus, Ohio facility.
●Responsible for directing a team of 1 Inventory Manager, 2 Operations Supervisors, and 50 hourly associates.
●Responsible for all Human Resource functions.
Cardinal Health, Inc., Columbus, Ohio
Manager, Field Operations August 1999 - March 2000
●Responsible for Operational Lean Improvements within 24 Cardinal Health Pharmaceutical Distribution Centers.
●Selected and trained as a CQI (Cardinal Quality Initiative) Facilitator. This was a Six Sigma based training program.
●Led Distribution Centers in improving order accuracy by an average of 5% and order productivity by an average of 8%.
●Led Distribution Centers in identifying areas for Operational improvement and establishing tracking and process controls.
●Reported to the Vice President of Operations.
Cardinal Health, Inc., Columbus, Ohio
Supervisor, Pharmaceutical Brokerage September 1998 - August 1999
●Supervised all day-to-day operational activities and for the National Pharmaceutical Brokerage Department.
●Areas of coverage included Order Processing, Order Expediting, Customer Service, and Inventory Management.
●Responsible for Inventory Management in 8 Cardinal Health Pharmaceutical Distribution centers.
The Limited, Inc., Columbus, Ohio
Supervisor, Distribution Center Operations February 1997 - September 1998
Medex, Inc., Columbus, Ohio
Production Supervisor January 1996 - February 1997
Roadway Package System, Columbus, Oh April 1988 – January 1996
Multiple Management Positions
●Operations Management, Sales Representative, Dispatch.
EDUCATION
The Ohio State University, Columbus, Ohio
B. S. Business Administration - Production and Operations Management 1990
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