Clinical Case Manager
Resume:
*** ***** *** **, ******** Cove, TX *****
********@*****.***
979-***-**** PATRISHA TELLER
ADMINISTRATIVE ASSISTANT
PROFESSIONAL SUMMARY
Compassionate, detail-oriented professional with 12+ years of extensive expertise in client advocacy, case management, and administrative tasks. Demonstrates exceptional skills in meeting facilitation, documentation, and problem-solving, significantly improving operational efficiency. Seeking a remote role to leverage strong communication and organizational abilities in a virtual setting. EMPLOYMENT HISTORY
JAN 2020 - PRESENT
Remote Administrative Assistant, Calm Mind Behavioral Health Counseling, Austin, TX Manage office email, schedule and confirm appointments, organize virtual meetings for smooth operations. Conduct research and compose reports following APA guidelines, enhancing data-driven decision-making. Maintain demographic data entry and session documentation per HIPAA, ensuring compliance and accuracy. Streamlined office operations, significantly improving appointment scheduling efficiency. Boosted report accuracy by adhering strictly to APA standards. JAN 2018 - DEC 2021
Clinical Case Manager, LCDCI - Level III – More Than Rehab, Bryan, TX
• Responsible for intakes, performed assessments, developed treatment plans and generated utilization reviews as well as directed individual and family counseling sessions.
• Acted as primary liaison between the client and legal/court system, social services, and medical professionals.
• Taught psychoeducational classes and maintained detailed daily documentation of client progress and treatment outcomes in EMR/EHR software.
• Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
• Introduced support groups and implemented workshops to address specific mental health issues within the community. Managed EMR/EHR systems to track and enhance patient care quality. JAN 2017 - DEC 2017
Intern, 3rd Day Treatment, College Station, TX
• Directed educational group sessions based on aspects of addiction including coping mechanisms, withdrawal, detox, and the corresponding mental health disorders associated with substance abuse.
• Guided clients through peer-supported discussions and assisted them in developing personalized plans for aftercare incorporating local resources. JAN 2012 - DEC 2017
Executive Assistant, Barron Law Firm, Bryan, TX
• Managed company emails, executive correspondence, and performed all database entry using Abacus Law.
• Coordinated attorney’s schedules, both personal and professional.
• Handled travel arrangements including reservations, transportation, and remote communication.
• Collaborated with team members to optimize efficiency, resulting in a significant increase in productivity.
• Recognized for my problem-solving abilities utilizing analysis and proactive implementation of corrective strategies.
• Safeguarded confidentiality in line with the American Bar Association’s Model Rules of Professional Conduct. EDUCATION
MAY 2022 - PRESENT
B.A. in Psychology, SNHU, Manchester, NH
MAY 1987
A.A. in Psychology, University of Texas at Austin, Austin, TX SKILLS
Intake Specialist Personal Assistant Experience
Typing Case Management
Microsoft Office Individual Counseling
Problem-solving EMR/EHR
Crisis Management Communication Skills
ADDITIONAL INFORMATION
Work Experience
REMOTE ADMINISTRATIVE ASSISTANT
Streamlined the office email system, thereby increasing efficiency by 25%. Schedule and confirm all appointments, perform follow-ups, and organize virtual meetings. Conduct research and compose subsequent reports for review following APA guidelines. Maintain demographic data entry and therapeutic session documentation in accordance with HIPAA regulations. Work Experience
CLINICAL CASE MANAGER
Responsible for intakes, performed assessments, developed treatment plans and generated utilization reviews as well as directed individual and family counseling sessions. Acted as primary liaison between the client and legal/court system, social services, and medical professionals. Taught psychoeducational classes and maintained detailed documentation of client progress and treatment outcomes in EMR/EHR software. Collaborated with multidisciplinary teams to ensure comprehensive care for clients. To that end, introduced support groups and implemented workshops to address specific mental health issues within the community.
• 2020 – Recipient of the "Client Advocacy Achievement Award", which recognizes stellar client service in the individuals who champion the needs of those seeking betterment in a residential setting.
Work Experience
INTERN LEVEL I
Directed educational group sessions based on aspects of addiction including coping mechanisms, withdrawal, detox, and the corresponding mental health disorders associated with substance abuse.
Guided clients through peer-supported discussions and assisted them in developing personalized plans for aftercare incorporating local resources. Work Experience
EXECUTIVE ASSISTANT
Managed company emails, executive correspondence, and performed all database entry using Abacus Law. Coordinated attorney's schedules, both personal and professional. Handled travel arrangements including reservations, transportation, and remote communication. Collaborated with team members to optimize efficiency, resulting in a significant increase in productivity. Recognized for my problem-solving abilities utilizing analysis and proactive implementation of corrective strategies. Safeguarded confidentiality in line with the American Bar Association's Model Rules of Professional Conduct. LINKS
CUSTOM SECTION
Client Advocacy Achievement Award
MORE THAN REHAB
2020 – Recipient of the “Client Advocacy Achievement Award”, which recognizes stellar client service in the individuals who champion the needs of those seeking betterment in a residential setting.
Crisis Team Management Appointment
MORE THAN REHAB
June,2019.
First intern in company history appointed to the Team for success with at-risk clients.
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