Behavior Technician Service Representative

Winston, GA ***** 312-***-**** ***************@*****.***

TONICKA JOHNSON

Patient Behavior Technician with 8 years of experience implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence. PROFESSIONAL

SUMMARY

SKILLS ● Critical Thinking

● Behavior Observation

● Attention to Detail

● Employee Training

● Problem Solving

Verbal and Written

Communication

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● Decision Making

● HIPAA Requirement

REGISTERED BEHAVIOR TECHNICIAN 01/2020 to Current

Applied ABC, Tucker, GA

PARAPROFESSIONAL 08/2016 to Current

Douglas County Schools, Douglasville Ga.

CUSTOMER SERVICE REPRESENTATIVE 07/2008 to 04/2016 Time Life Inc., Chicago, IL

WORK HISTORY

● Kept accurate records by documenting progress and adhering to prescribed behavior plan.

● Learned specialized behavior approaches to implement behavioral strategies. Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.

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Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.

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● Kept accurate records by documenting progress and adhering to prescribed behavior plan

● Prepared instruction materials, constructed bulletin boards and set up work areas. Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.

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● Tailored lesson plans for students with emotional and cognitive disabilities.

● Assisted classroom teacher in supervising snack time and indoor and outdoor play.

● Graded tests and papers and recorded grades for teaching staff.

● Maintained head count and attendance sheets.

● Relieved classroom teacher during breaks and maintained order and structure in classroom Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition

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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

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● Streamlined call center processes for improved efficiency and reduced wait times. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Assisted customers in navigating company website and placing online orders, improving overall user experience.

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Developed strong product knowledge to provide informed recommendations based on individual customer needs.

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Chicago State University, Chicago, IL

Specialist Of Education, Education of Developmentally Delayed Individuals EDUCATION

CERTIFICATIONS ● RBT - Registered Behavior Technician

● Paraprofessional Educator - 6 years

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