Customer Service Social Media
Resume:
Chelsea Garcia-Reed
DeBary, FL
*******.**********@*****.***
Professional Food and Beverage/Hospitality Professional seeking an opportunity to leverage my extensive knowledge, customer service skills and creative mind to be an asset by developing and executing targeted growth in all aspects of the industry as well as increase the companies clients and productivity
Work Experience
Asst. Food & Beverage Manager
REDTAIL GOLF AND COUNTRY CLUB - Sorrento, FL
September 2022 to Present
• Completed all tasks required for opening & closing of The Hawks Nest daily
• Greeted & served all members and guests while creating a memorable experience by building rapport with each member/guest that walked through the door.
• Responsible for creating and updating training manuals for all of the different FOH positions.
• Responsible for teaching/training New Hires as well as coach employees on different ways to succeed if needed.
• Responsible for maintain beer and liquor inventory
• Assist any employee that might need a helping hand
• Utilize my professional relationships, knowledge, experience as well as my notes from the client to ensure all of their needs and wants are/were met for their event
• Plan, Create and Execute monthly events specifically for our members Shift Lead/Server/Bartender
Zest - Bonita Springs, FL
June 2023 to September 2023
• Set up the restaurant and co-workers for success at opening and closing
• Maintain knowledge of beer, wine and liquor inventory
• Responsible creating a cocktail menu as well as daily drink specials that pair with the food specials
• Work swiftly to ensure ticket times do not exceed 2 minutes for service bar Food and Beverage Professional/Bev Cart
Timacuan Golf and Country Club - Lake Mary, FL
May 2006 to September 2022
• Follow all the Country Club’s opening and closing procedures
• Handle any and all member(s), guest (s) complaints in a timely manner
• Cross trained in every FOH position receptionist, server, bartender, banquet server, beverage cart
• Handled all social media marketing.
• Responsible for creating daily and monthly drink specials
• Stock, restock and unload/clean beverage cart before and after shift
• Maintain an inventory log of all items on cart
Education
B.S. in BUSINESS MANAGEMENT
BELOIT COLLEGE - Beloit, WI
May 2010
Skills
• Hospitality
• Renovation
• Organizational skills
• Remodeling
• Café
• MANAGEMENT
COMMUNICATION
LEADERSHIP
RISK MANAGEMENT
SCHEDULING
COST MANAGEMENT
CRITICAL THINKING
• Leadership
• Risk management
• Construction
• Customer service
• Event planning
• Project coordination
• Serving
• Social media marketing
• Marketing
• Bartending
• Guest services
• Shift management
• Front desk
• Office management
• Supervising experience
• Hotel experience
Contact this candidate