Customer Service Support

Aimee Smith

+1-602-***-**** *************@*****.*** Springfield, Missouri 65809

SUMMARY

SKILLS

e Telephone Skills Customer Support/Service « Email Management/Administration Contract

Typing Administrative Skills Office Management Contract Creation Microsoft

Management Outlook

¢ Housekeeping/Cleaning Leasing Travel ¢ Microsoft Word Microsoft Excel Microsoft

Planning Retail Sales Detail Oriented Product Family Printing

Multitasking

EXPERIENCE

Receptionist Administrator, Woodland Manor Nursing And Rehab, March 2024-Current

Springfield, MO

e Adhered to company policies regarding confidentiality of sensitive information.

¢ Supported HR team by conducting new hire orientations or onboarding sessions for new

employees.

« Answering Phones & Connecting to multiple areas in building.

¢ Schedule appointments and provide customer service to families and residents.

e Handle payroll and assist in hiring processes.

e Taking Payments for Facility

e Manage software programs including Microsoft Office Suite (Word, Excel, Outlook),

timeclock, and background checks.

¢ Perform general office duties such as email correspondence, copying, printing, and typing.

Leasing Property Agent/Office Manager Assistant, Oakridge Properties LLC, October 2023-Current

Springfield, United States

e Manage leasing contracts, including writing, signing, and processing

¢ Provide exceptional customer service to clients and prospects

¢ Handle office management tasks, including answering phones, managing emails, and utilizing

Microsoft 365 programs (Word, Excel, Outlook)

¢ Perform general office duties such as making copies, printing, and typing

¢ Prepare and distribute informative letters to prospects and tenants

e Assist with on-site housekeeping tasks as needed

¢ Maintained accurate records of client interactions and transactions.

¢ Processed payments from customers by cash, check or credit cards accurately according to

company guidelines.

House Management & Housekeeping Owner, Aimee's Housekeeping Squad, July 2022-Current

Springfield, United States

• Handle most household duties, errands, organizing

• Housekeeping responsibilities, and making sure a team works together to complete a job correctly and accurately as well as efficiently

Assistant Office Manager

Shelter Insurance

July 2022-November 2022

Springfield, United States

Tasks:

* answering and making Client phone calls

* running numbers and estimations for insurance costs.

* Managing several software programs, including utilizing Microsoft 365 programs (Word, Excel, Outlook)

• Perform other general office duties such as sending emails making copies, printing, and clerical duties..

Admitt Assistant/Scheduler, Extreme Source LLC,

July 2011-May 2020

Queen Creek, United States

Tasks:

• Worked with a distributor of different goods

• Control Calendar, Scheduling Meetings with Vendors & Companies.

* Set up Appointments, Airfare and other travel arrangements, Making calls to confirm and providing customer service to clients

• Managing several software programs, including utilizing Microsoft 365 programs (Word,

Excel, Outlook)

• Perform other general office duties such as sending emails making copies, printing, and typing as well

EDUCATION AND TRAINING

Diploma

Metro West Alternative High, Springfield Missouri United States January 2000

Office Assistant Insurance

REFERENCES

References: Available upon request.

Contact this candidate