Customer Service Sales Manager
Resume:
Ana Melissa Smith
Pensacola, FL
**********@*****.***
Experience
Sales Manager
Dignity Memorial 08/2023 - Present
Mobile, AL
Reviewed and evaluated prospect data and lead generation techniques, resulting in new sales opportunities
Maintained an active prospecting and outreach schedule
Recruit, hire, and train new associates
Public speaking
Maintaining customer retention by resolving issues
Sales Representative
Dignity Memorial 09/2018 - 08/2023
Pensacola, FL
Created a sales pipeline in order to increase sales
Improved the pre-sales process, resulting in an increase in sales
Increased sales from the previous year
Recruited and trained new sales representatives
Increased sales through upsells and cross-selling of additional products and services
Public speaking in the form of presenting informational seminars
Elementary Teacher
Pell City Board of Education 08/2007 - 09/2018
Pell City, AL
Create and maintain lesson plans based on Core Corriculum
Classroom maintanance in the form of discipline and behavior strategies
Work with colleagues to develop learning based projects and assignments
Bank Teller
Southern Bank Co 03/2002 - 08/2006
Gadsden, AL
Customer service
Maintain and balance the funds at the end of every day
Open new accounts for new and returning clients
Skills
Customer service
Communication skills
Computer literacy
Time management
English
Documentation review
Leadership
Microsoft word
Guest services
Public Speaking
Education
University of Alabama Master’s of Education
05/2010
Tuscaloosa, AL
Graduated Magna Cum Laude
Jacksonville State University Elementary Education
05/2007
Jacksonville, AL
Graduated summa cum laude—3.7+ GPA
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