Customer Service Health Care

FARESHTA AZAMI

*** ****** ***

Wilmette, Illinois 60091

Cell 847-***-****

**********@*****.***

Education

Robert Morris College - 2004

Bachelors of Business Administration

Concentration: Healthcare Management

Robert Morris College - 2003

Associate in Applied Science

Concentration: Medical Assisting

Successfully completed 1,000 hours of Internship program at Illinois Masonic Health Clinic in the EKG and Phlebotomy departments

Work Experience

Customer Business Rep. Xerox Corp. Jan 2008 - Aug 2015

Assigned as team leader and training liaison.

Worked with clients to understand their business issues and provide

solutions that meet their needs.

Handled customer service related issues involving accounts and or vendors.

Maintained designated average of outbound calls per day.

Worked on multiple projects simultaneously involving site budgets, inventory and equipment installs.

Funder Argent Mortgage Aug 2004 – Jan 2008

Completed credit analysis in determining program eligibility.

Approved and Suspended loans in compliance with company policies.

Audited files for completeness and accuracy.

Closed documents including HUD 1, TIL, and NORTC.

Input loan information into Empower data base.

Assistant Manager Nextel Retail Store May 2002- July 2005

Completed sales to business owners and construction companies.

Managed and maintained sales floor, display, and cash register.

Provided quality customer service within store and over the phone.

Responsible for employee schedules, billing, and writing reports.

Dental Assistant Dr. Kim's Dental Office April 1999-June 2002

Sterilized instruments, performed X-Rays, and assisted with surgeries.

Examination room preparation and techniques.

Scheduled appointments.

Verified insurance and billing information.

Additional Skills and Qualifications

Freelance makeup artist.

Skilled in Windows, PowerPoint, Microsoft Excel, Minitap, various other business applications and POS systems.

Typing speed: 55 Words/Min.

Excellent communication skills, oral and written.

Fluent in English, Persian, and Pashto.

Demonstrates ability to work both independently and as a team-player

Received Employee of the Month and Ambassador Awards from Xerox & Nextel

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