Customer Service Beauty Specialist

Irina Romanova

415-***-****•***********@*****.***

SUMMARY

Results-oriented Customer Service and Sales Professional with a proven track record in the beauty industry. Skilled in delivering exceptional customer experiences, exceeding sales targets, and fostering client loyalty. Seeking a challenging role in a dynamic organization where strong interpersonal skills and commitment to customer satisfaction can drive overall success. EXPERIENCE

CosBar Cosmetic Boutique, Larkspur, CA 2021- June 2024 Senior Beauty Consultant

● Provided personalized consultations to clients, offering expert advice on skincare and cosmetic products

● Recommended skincare products, cosmetics, and beauty treatments tailored to each client’s needs and preference

● Achieved and consistently exceeded monthly sales targets through proactive client engagement and effective product knowledge

● Build and maintain strong customer relationships to ensure repeat business and client loyalty

● Assist in visual merchandising and store presentation to enhance the luxury shopping Bluemercury, Corte Madera, CA 2015-2021

Beauty Adviser

● Delivered exceptional customer service by actively listening to clients' needs and recommending suitable products

● Collaborated with the store management to organize and participate in promotional events, resulting in increased foot traffic and sales

● Conducted product demonstrations and beauty workshops to educate customers on the latest trends and techniques

● Effectively managed inventory and ensured stock levels were maintained to meet customer demand

● Meet and exceed sales targets by actively engaging with clients, upselling products, and promoting special offers and promotions

Neiman Marcus, San Francisco, CA 2013- 2015

Skin Care and Make Up Beauty Specialist

● Organized sales events

● Consistently reached required sales goal by doubling plan

● Continuously builds business through clienteling by promoting brand

● Build strong relationship with other salespeople and departments

● Build customer relationship through personal interaction and client follow up Saks Fifth Avenue, San Francisco, CA 2010-2013

Beauty Specialist- La Praire

● Consulted clients on high quality skin care product

● Worked as a sale team member

● Prepared and organized facial events

Bloomingdales, San Francisco, CA 2006-2010

Beauty Specialist – Lancome

● Built long lasting vendor relationship through strong and successful support of business practices and sales goals

● Marketed catalog through various communication channels to drive sales

● Provided a personalized service helping customers find unique solutions for their cosmetic needs

● Managed appropriate execution of transactions using various shipping and payment methods

● Kept abreast of company products and how to best market them to match unique customer needs

● Conducted on-site presentations of products including complete makeovers to illustrate product effectiveness

SKILLS

● High-end customer service excellence skills

● Communication and interpersonal skills

● Problem-solving and conflict resolution

● Inventory management

● Familiar with Microsoft Office Suite

● Sales and promotion strategies

● Customer loyalty and retention

● Merchandising and product display

● Collaboration and teamwork

● Time management and organization

● Adaptability and flexibility

● Luxury product knowledge

EDUCATION

● Bachelor of Arts Communications and Event Planner, Tver State University, Russia LANGUAGES

● English

● Russian

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