Administrative Assistant Service Representative

GLORIA J. WILLIAMS

Gastonia, NC · 412-***-****

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Gastonia, NC 28056

*********@*****.***

EDUCATION

May 1983

BA Associate General Studies

Community College of Allegheny County

Graduated with High Honors

May 2017

BA Associate Liberal Arts & Science

Community College of Allegheny County

Graduated with High Honors

HONORS

WHO’S WHO IN AMERICAN JUNIOR COLLEGES 1982 - 1984

Phi Theta Kappa International Honor Society Alpha Iota Eta Chapter Secretary

Community College of Allegheny County 2017

PROFESSIONAL EXPEREINCE

1987 - 2013

INCOME MAINTENANCE CASE WORKER & SUPERVISOR

DEPARTMENT OF PUBLIC WELFARE

PITTSBURGH, PA

Plans, controls, assists and directs work performed by the income Maintenance Caseworker in determining eligibility for all facets of financial assistance. Maintains reports, logs and handles calls from clients. Facilitates meetings and conducts training classes as needed. Monitored the LIHEAP program for three years and had extensive interactions with various utility providers and fuel suppliers

Determined clients’ or applicants’ eligibility for all facets of financial assistance. Provided information on community resources for social services and employment opportunities. Conducted training classes on resume writing and job search. Determined eligibility for LINEAP benefits.

1985 - 1987

INTERNAL REVENUE SERVICE

TAXPAYER SERVICE REPRESENTATIVE & RELATED RETURN SUSPENCE CLERK

PITTSBURGH, PA

Maintained files on tax returns. Handled phone inquiries for tax information. Retrieved and researched information from the computer and answered tax questions. Prepared written requests for information from technical support staff. Other clerical duties as assigned. Worked as a VITA volunteer preparing tax returns in the community.

1978 - 1984

LEAD ADMINISTRATIVE ASSISTANT & WHOLESALE LEASE CLERK

ALLEGHENY INTERNATIONAL INC.

PITTSBURGH, PA

Processed applications for floor plan accounts. Filed forms to secure money interest position with state and local governments. Coordinated and distributed daily work load to six Administrative Assistants, supervised work schedules, vacations and reception desk coverage. Liaison between management and Administrative Assistants to create a better overall work environment.

References upon request.

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