Customer Service Sales Agent
Resume:
LeAnn Wiederanders
San Antonio, TX *****
*****.************@******.***
OVERVIEW
Seeking a position that will allow me to utilize my award-winning phone sales, customer service, and interpersonal communication skills. Genuinely showing a balance of respect, integrity, empathy, and a positive attitude, are abilities that will make me a valuable asset to your organization. Accepting personal responsibility for my performance and exercising patience are valuable qualities in today’s workplace. My life has included these qualities regardless of surroundings or circumstances. This has allowed me to share detailed professional and personalized service to others while achieving consistently high sales numbers.
The ability to think outside of the box, problem solve, and navigating difficult situations to the satisfaction of all are traits I would bring to your team.
I possess the ability to understand concepts and procedures and am willing and able to help other team members when the need arises. Multi-tasking while maintaining and conveying “grace under pressure and a responsive narrative” are always my goals.
Thank you for your time and consideration,
LeAnn Wiederanders
Authorized to work in the US for any employer
WORK EXPERIENCE
Current: SALEYTICS, San Antonio TX
Incoming Calls Sales Agent for Prestigious Credit Card Company July 2021 – Present
Reference from supervisor available upon request.
Vetting and guiding callers to the credit card most advantageous for their income bracket, lifestyle, and needs. Using interpersonal skills to create a free exchange of information. Allowing customers the time and freedom to explain their wants and needs, and the ability to upsell whenever possible. Functioning as an “all in” team player.
ACCOMPLISHMENTS
• I have continually, in my 3-year tenure, exceeded sales goals and earned the top percentage for multiple metrics for Sales Agents at Salelytics & Client while providing training to new hires in order to help elevate the production of the team as a whole.
• As a top sales performer and I have won various sales awards as well as the coveted President’s Club Award which is limited to only 5 Sales Agents, company-wide, per year. 2 of 3
STANDARDS I am held to:
o Exercise exceptional customer service skills to optimize each contact with the customer. o Ensure that calls are processed in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations. o Assist in resolving routine program quality issues by identifying issue(s) and researching in a timely manner.
o Maintain required documentation in an accurate and timely manner using established systems. o Maintain strict confidentiality of information provided by customer or data accessed within assigned systems.
o Maintain an in-depth knowledge of assigned client's products and service, as well as policies and procedures regarding customer calls.
o Establish and maintain a professional relationship with internal/external customers, team members and dept. contacts.
LA CANTERA RESORT & SPA - San Antonio TX
Resort Experience Sales Agent
September 2018 to July 2021
Reservation Sales Agent and direct point of connection with worldwide callers for business and vacation travel. I understand the importance of excellent customer service in the hospitality industry as well as all businesses.
For 2 years I consistently remained in the top 3 of my fellow team of Sales Agents. ACCOMPLISHMENTS
• Consistently, for 2 years, remained in the top 3 of Sales Agents at La Cantera.
• Up-sold room reservations, amenities and services designed to enhance the guests resort stay.
• Identified sales opportunities and acted on leads. SKILLS:
Soft Skills
Accountability
Adaptability
Attention to detail
Collaboration
Communication skills
Conflict resolution
Creativity
Time management
Hard Skills
Product Knowledge
Understanding of Common
Business Softwares
Business Communication
Client Engagement
Active Listening
Conflict Management &
Resolution
Sales Presentations/Demos
Social Selling
3 of 3
ENVIRONMENTS
Incoming Phone Sales (10+
years)
Customer Care (10+ years)
Customer Support (2 years)
Call Center
Receptionist (10+ years)
Scheduling (10+ years)
Billing (2 years)
Filing 10+ years)
Upselling (10+ years)
Retail Sales (10+ years)
Cold Calling (10+ years)
SOFTWARE/HARDWARE
Microsoft Office (10+ years)
Microsoft Outlook
Opera
Assorted other applications
designed to assist callers,
guests
Desktop
Operate busy multiple phone
system
Data Entry (2 years)
EDUCATION
High school diploma or GED
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