Security Officer Customer Service

Donny Gore

**** ************ **. ******** ***** *6031/682-***-****/ email: *****@*********.***

• Experienced in Security Management, Investigations, Incident and Case Reporting/Management. Presentation and Training. Excellent Communication Skills written and oral. Attention to detail and self-motivation. Active listening, de-escalation, and conflict resolution skills. Able to follow complex instructions. Knowledge of Security Operations and Procedures. Surveillance, Monitoring, and Emergency Response. Critical Thinker with Analytical Skills. Compassionate. Proficient in Microsoft Word, PowerPoint, Publisher, and Excel. Community Partnership, Networking, and local resource knowledge. Criminal and civil law knowledgeable. Military Occupation transferable skills knowledge. Interviewing skills

EMPLOYMENT EXPERIENCE

School Security Officer (Arlington ISD), Walden Security,

Irving TX.

Aug 2023 to March 2024 and May 24 to Prest

Supports and maintains a positive school climate to ensure that students, staff, and visitors feel welcome and safe

•Ensures the integrity of the physical security of the campus

• Observe student behavior to ensure compliance with school district rules, regulations, and policies; take appropriate action when students are found in violation; may be required to give testimony at hearings.

•Communicated with teachers and parents, and provided customer service

•Prepared statements of incidents and reported them to the school administration

Security Officer Enforce Security (Gateway Church)

Oct 2022 to Aug 2023

•Worked access control at both the school and university

•Investigate all suspicious activity, customer complaints, and emergencies.

• Responded immediately to unusual emergencies and took the appropriate action to ensure the safety of anyone on the property. Safely direct personnel on and off the Property

Event Security Supervisor, Dickie's Arena, Trail Drive Mgt

Fort Warth, TX. PRN Dec 2020 to June 2023

•Checked all bags entering the arena for prohibited items.

• Operate a walkthrough and handheld magnetometer to screen guests, employees, and contractors entering the arena.

•Investigate all suspicious activity, customer complaints, and emergencies

Security Manager, Communication Wireless Group,

Irving, TX.

Jan 2019 to Apr 2022

•Developed site key control Program.

•Developed Site training program for contract security staff

•Monitored access control of the site via magnetometer, access card readers, and cameras

•Prepared monthly security audits and reports

•Responded Immediately to incidents and emergencies, and took appropriate action to ensure the safety of everyone

•Facilitated all Emergency Response Plans for facility

•Developed a security training program for security staff including the creation of Policies and Procedures

•Partnered with local Law Enforcement agencies for emergency responses

Site Security Supervisor, International Investigators,

Flower Mound, TX.

Jul 2018 to May 2019

•Interviewed officers for assignment to the site

•Trained all security staff assigned to the hospital-to-hospital security procedures

• Ensure quality of service and contract compliance by regularly inspecting security personnel assigned

•Oversaw all aspects of the security functions of security staff (staffing, scheduling and all onsite training)

• Made recommendations for positive and negative personnel actions for those under my direct supervision

•Audited Metal detectors and maintained current traffic into and out of the building

•Submitted incident reports on recommendations for security updates.

•Monitored security cameras, pulled footage, and sent to the Vice President of Loss Prevention

Resume of Donny Gore

VOLUNTEER EXPERIENCE

Church Security & Risk Management Coordinator,

Joshua SDA Church, Joshua, TX

Jul 2017 - Present

•Developed church training program for church staff Supervised set up for the event

•First Responder to a Crisis Situation. Provide First Aid / CPR / AED

•Gathered all relevant paperwork and created reports for church pastoral staff and Higher Departments

•Oversaw MSDS documentation for the church.

•Complete yearly Risk Management and Safety Inspection of Church and School

•Attended board meetings, school activities, and special events

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Marketing and Special Projects Coordinator, NAD Historian Ministry Museum, Keene, TX

2000 - Present

•Developed a NAD Historian Ministry Museum mascot bear as part of our marketing Program.

•Serve as volunteer coordinator for the museum.

•Serve as logistics Coordinator to ensure all items needed for the event are available.

•Serve as the Security Director overseeing a security staff to ensure all guests and artifacts were safe

•Developed policies and procedures for museum staff.

•Designed and manufactured all items for sale at the museum store.

City Councilman - City a/Keene, Keene TX Nov 2012- Nov 2018

•Served as a mediator between citizens and the city on various issues

• Worked closely with the city manager to establish annual goals and objectives and monitored the City Manager's performance.

EDUCATION

Master- School Safety, Security, and Emergency Management North Central University, La Jolla, CA, February 2022 to Present

Bachelor of Science- Applied Science with an emphasis on business.

Tarleton State University, Stephenville, TX- May 2021

Associate of Arts- Security Management Certificate., Criminal Justice

Tarrant County College, Fort Worth, TX - December 2017

Associate of Arts I General Studies

Tarrant County College, Fort Worth, TX-May 17

Texas Police/ Security Instructor

Tarrant County College Police Academy Tarrant County College, Fort Worth, TX - August 05 to May 17

Texas Police Reserve Academy

Dallas Baptist Police Academy Dallas. Baptist, University Dallas, TX- 1991 to 1992

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