Assistant Manager Customer Service
Resume:
Amy Delashmitt
Assistant Manager Safeserv certification
Sweetwater, TN
*************@*****.***
0
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Manager of Operations
Wendy's Incorporated - Loudon, TN
September 2018 to Present
Cash control, daily operations plan,tracking local calendar events and marketing the boost of sales and customer Service.Being the assistant manager for the GM requires exceptional patience, Superb listening skills, the ability not only to communicate with upper level management and company crew but also the skills to talk to and listen to the voice of the customer and apply the knowledge of customer service leadership and food safety to create a plan whether it’s a positive feed back that requires complimentary gratitude to my crew or a negative feedback that demands a plan of immediate corrective action to fix any and all unsatisfactory issues. I am also responsible for forecasting and scheduling crew to meet restaurant needs. Duties also include recruiting, hiring, training and developing crew. I am responsible for controlling labor and food cost and also coaching and developing our management team. Cash control and making sure all other managers are following policy as well. Resident Assistant
Manor house AL - Knoxville, TN
November 2017 to October 2018
Assisting residents with daily personal routines, including bathing, dressing, grooming, eating, and using the bathroom. Providing companionship to residents and establishing a trusting relationship with them. Ensuring that residents are taking their prescribed medication. Reporting any concerns or medical issues. Resident Assistant
River oaks place - Lenoir City, TN
May 2015 to November 2017
Assisting residents with daily personal routines, including bathing, dressing, grooming, eating, and using the bathroom. Providing companionship to residents and establishing a trusting relationship with them. Ensuring that residents are taking their prescribed medication. Reporting any concerns or medical issues. Manager
Hardee's - Loudon, TN
July 2013 to May 2017
Run shift,cash control, paperwork inventory, deposit. In charge of providing direct supervision and ensuring everything runs smoothly during assigned shift. Duties include covering for absences from coworkers and managing cash drops by employees when they’re not working. Assure all health and safety regulations and policies are being met. Prove quality product and service to all customers. Store Manager/Sales Manager
Cottonport landing marina - Decatur, TN
February 2009 to July 2013
Full store operations
• Managed a staff of 20 employees
• Managed daily operations, administrative duties, scheduling, and sales
• Reservations for cabin and rv lot rentals
• Housekeeping and maintenance scheduling for cabins and property
• Boat rentals
• Book keeping
Base coat sprayer
Texas hydralics - Athens, TN
November 2006 to February 2009
Sprayed cylinders with base coat on moving line.
Inspected parts on assembly line
Ran injection molding machine
Manager
Bojangles - Athens, TN
November 2005 to November 2006
In charge of providing direct supervision and ensuring everything runs smoothly during shift. Duties include covering for absences from coworkers and managing cash drops off by employees when they’re not working.
Closing Manager
Super Saver - Athens, TN
April 2002 to November 2005
Run shift and lead front and back end of store. Assigned and supervised tasks for produce, meat department, stockers, cashiers, freezer and dairy. Cash control of cashiers registers, and nightly deposit and daily safe count before shift and at close. Ordering, merchandising., checking in vendors, updating weekly sales ads in our company computer system for accurate pricing, prices changing as needed, provide excellent customer service with results of happy satisfied customers. Education
Bachelor's degree in Business Administration
Strayer University-Global Region
March 2023 to Present
Skills
• Forklift and rider jack operator (1 year)
• Operations
• Inventory
• Operations
• Scheduling
• training
• Word
• Team Building
• Management
• Excel
• Inventory Control
• MS Office
• Microsoft Office
• Administrative Experience
• Customer Service
• Clerical Experience
• Warehouse Experience
• Front Desk
• Microsoft Excel
• Forecasting
• Budgeting
• Sales Experience
• Food Safety
• Sales Management
• Caregiving
• Time management
• Merchandising
• Store management
• Food service (10+ years)
• Research
• Computer skills (10+ years)
• Sales
• English
• Restaurant management
• Customer service (10+ years)
• Marketing (4 years)
• Training & development
• Cash handling
• Leadership
• Forecasting
• Profit & loss
• Recruiting
• Plastics Injection Molding
• Hotel experience
• Front desk
• Guest services
• Administrative experience
Awards
Student undergraduate
April 2023
Presidents list
Academic Award
GPA 4.0
Honors society
Certifications and Licenses
Safeserv food manager
February 2019 to February 2024
Driver's License
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