Part-Time Real Estate

Theodore Dubaniewicz

***** ******* ***** ****, ******, SD 57730

*******@*****.*** – 720-***-**** (cell) – 605-***-**** (land-line)

*******@*****.*** – 720-***-**** (Google Voice) Authorized to work in the US for any employer

linkedin.com/in/ted-dubaniewicz-0022bb193

Work Experience

Technical Advisor – Custer, SD – November 2023

Work Experience

President DTOZ LLC – Custer, SD and Aurora, CO Jan 2014 – Current, on-going Part-Time

Real Estate investing – provide nationwide support for troubled home sellers and buyers, providing customized (non-bank) solutions.

Work Experience

IT Specialist, GS-11 - Department of Veterans Affairs, Hot Springs, SD Nov 2020-Sep 2021 Full Time

•Performed installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers. Frequently positioning self to set up and maintain computers and connect/pull cords from under desks and in server closets.

•Performed regular and repetitive unpacking, moving, and installation of IT equipment weighing up to 25 pounds (or greater with additional assistance).

•Frequently traversed around large Hot Springs campus while transporting equipment to various office buildings.

•Communicated directly with customers on site to diagnose and resolve customer related hardware/so ware issues utilizing the Service Now tool. Track and document all system changes, problems, issues, and work tasks within SNOW.

•Provisioned newly procured endpoints to include desktops, laptops, printers, and mobile devices. Perform imaging, desktop support, adds/moves and changes.

•Provided user management account support where Elevated Privileges (EP) may be required.

•Performed so ware application installation and configuration based on change order instructions.

•Utilized log data and system administration tools to diagnose system hardware and so ware problems, repair, and re-configure or replace defective system components as indicated.

•Performed inventory functions to include turn-ins including performing media sanitization, disposal and/or turn in of equipment.

•Performed general maintenance activities, printer deployment/repair, so ware installations, EHRM prep and equipment refreshes. May include occasionally pulling old cables from server room as needed.

•Performed asset management to include asset inventory, audit and tracking, asset administration and reporting, automating the asset management process as necessary.

•May occasionally answer door and escort personnel as needed.

Experience:

•Experienced in maintaining troubleshooting a wide variety of systems and networks to include high volume/high availability systems. Have knowledge of debugging protocols and processes.

•Experienced with conducting routine system administration tasks and logging data in system admin logs.

•Experienced with maintaining troubleshooting a wide variety of systems and networks, including high volume or high availability systems.

•Knowledge of debugging protocols and processes

•Ability to troubleshoot problems and issues identified by customers and implement corrective actions

Work Experience:

Internet Help Desk technician

Golden West Communications – Rapid City, SD – Jan 2017 – Nov 2020 Part Time

Technical Internet Help Desk - taking calls from consumers in 9 states to solve their Internet service issues. Remotely supported consumers with technical support of modems and routers to provide home Internet. Remote diagnostic tools enabled logging into client PC or Mac to configure system parameters for optimum performance. Entered tickets into support database. Validated callers to ensure that they were active customers. Worked from home office with dual monitors and used remote desktop software to Golden West servers.

Work Experience

H&R Block – Jan 2019 – April 15, 2019 Full Time

Tax preparation for 2018 Tax year

Registered as an agent with IRS

Tax preparation, collection of payments, credit card authorizations, filing taxes electronically and manually.

Work Experience

IT Specialist, GS-11 - Department of Veterans Affairs, Denver, CO – Sep 1992 – Dec 2014 (22 years) Full Time

Software consultant, LAN/WAN Manager, PBX Manager, Call Center Systems administrator, Audio & Video Teleconference Manager, Help Desk Manager, Windows Server administrator on Call Center servers.

Education:

Associates Degree (ASET - Electronic Technology), electronics engineering - technical discipline is required). Graduated 1981

Experience with the ServiceNow ticketing system (2020-2021 only)

Internals and Data Structures (Open VMS) (1992 to 2014)

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