Project Management Customer Service
Resume:
Britteny Bohanon
Gibsonburg, OH *****
********.*******@*****.***
Authorized to work in the US for any employer
Work Experience
Warehouse Employee & Onboarding Specialist
Amazon
January 2022 to June 2023
• Led onboarding classes for new employees at Amazon
• Served as the primary point of contact for new hires with concerns or information needs
• Facilitated onboarding process and presentations for new employees
• Ensured smooth transition for new employees during onboarding process
• Provided ongoing support and guidance to new hires throughout their onboarding journey
• Collaborated with various departments to streamline onboarding procedures
• Maintained up-to-date knowledge of company policies and procedures to effectively onboard new employees
• Offered personalized assistance to new hires to address individual needs and concerns
• Implemented onboarding best practices to enhance new employee experience at Amazon
• Monitored and tracked progress of new hires during onboarding process Stay at Home Mom
September 2017 to June 2022
• Exceptional organizational skills demonstrated through adept management of household responsibilities
• Expert multitasking abilities in coordinating various activities and tasks
• Proven problem-solving skills in devising and executing systems to streamline daily tasks
• Effective communication and leadership in nurturing and educating children
• Solid foundation in project management gained through experience at home
• Demonstrated adaptability and resilience in managing a dynamic household environment
• Full control of household operations including budgeting and scheduling
• Established and upheld order in the home through efficient systems and processes
• Refined time management capabilities through balancing multiple responsibilities
• Readily transferable skills in project management, adaptability, and resilience Department Associate
Walmart
June 2020 to January 2022
• Implemented price changes across three departments
• Maintained organization in department areas
• Managed inventory for three departments
• Delivered exceptional customer service consistently
• Collaborated closely with Team Lead
• Resolved customer inquiries and issues promptly
• Utilized company systems for tracking inventory and sales
• Participated in departmental meetings and contributed ideas
• Achieved department goals and metrics consistently STNA (State Tested Nursing Assistant)
GOOD SHEPHERD HOME
August 2014 to September 2015
• Provided dedicated care to patients in the secured Alzheimer's unit
• Meticulously followed customized care plans
• Adeptly utilized medical systems to monitor intake and output
• Managed various daily activities
• Ensured the safety and well-being of all patients
• Collaborated with medical staff to provide comprehensive care
• Maintained accurate and up-to-date patient records
• Demonstrated empathy and compassion in all interactions
• Promoted a positive and supportive environment for patients
• Adhered to all company policies and procedures
Education
Associate's degree in Medical coding and billing
Ultimate Medical Academy-Tampa
August 2023 to Present
Skills
• I strive to bring my best to my work environment everyday, I am an empathetic listener and a clear and confident communicator. I always ensure that I am speaking respectfully while being as clear as possible. I am always friendly and welcoming while also being concise.
• Communication
• Innovation
• Time Management
• Organization
• Adaptability
• Active Listening
• Willingness to Learn
• Teamwork
• Alzheimer's Care
• Senior Care
• Caregiving
• Dementia Care
• Patient Care
• EMR Systems
• Communication skills
• Microsoft Office
• English
• Microsoft Word
• Computer skills
• Typing
• Microsoft Outlook
• Time management
• HR sourcing
• Microsoft Powerpoint
• Office experience
• Front desk
• Data entry
• Medical coding
• Analysis skills
• Medical terminology
• Anatomy knowledge
• Organizational skills (9 years)
• Medical terminology (3 years)
• Organizational skills (9 years)
• Time management
• Communication skills
• Problem solving
• Adaptability
• Self-direction
• Self-motivation
• Empathy
• Microsoft Excel
• Customer service
• Administrative experience
• Employee Orientation
Assessments
Administrative assistant/receptionist — Proficient June 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Home health aide skills — Proficient
June 2024
Providing care to patients in a home setting
Full results: Proficient
Work style: Conscientiousness — Proficient
June 2024
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Customer service — Proficient
June 2024
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
June 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
June 2024
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Attention to detail — Proficient
June 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Proficient
June 2023
Influencing and negotiating with customers
Full results: Proficient
Principles of accounting — Proficient
June 2024
Preparing financial records according to federal policies Full results: Proficient
Retail customer service — Proficient
June 2024
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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