Customer Service Call Center

**** ***** **** *****

Greensboro, NC

704-***-****

**********@*****.***

Sandra M. Sanders

● Active listening, Problem-solving, Adaptability, Multitasking, Organizational skills, Time management, and Attention to detail.

● Communication: able to clearly communicate with customers and resolve their issues and concerns with empathy

● CRM Hubspot Sales, ASI Payment Software

● Computer skills: familiar with Windows, Excel, and Microsoft Office, and Data Entry

●

EXPERIENCE

Freedom Trucks LLC, Gulfport MS — Customer Service Representative and Sales Closer March 2014 - May 24, 2024

Advanced into management position after 2 years of consistent leadership in the phone room.

● Answered Inbound Caller inquiring about current promotions

● Met and exceeded weekly and monthly sales goals

●

● Introduced new products to prospective customers

● Ensuring customer inquiries are handled timely and professionally, and resolving any customer issues

● Answered Inbound Calls average 30 to 60 Calls Per Day, higher during special promotions

● Online Chat .

Dillards —Retail Sales Associate

October 2011 - January 2014

● Customer Assistance Retail Sales

● Processed Cash and Credit Card transactions and Instore Credit Card Payments

● Processed and Online Order fulfillment

PREVIOUS CALL CENTER EXPERIENCE

SPRINT - CALL CENTER CHARLOTTE NORTH 2001 - 2007

ONSTAR - CALL CENTER CHARLOTTE NORTH 2007 - 2009

EDUCATION

Crest Sr High School 1979

Cleveland Community College 1979 - 1980

KnowU Online Courses in Logistics 2023 -2024

Successfully Passed

Cyber Securities

Loss Prevention

Email Phishing

Enjoy community outreach and volunteering feeding the homeless community and local food banks.

Recipient of several community awards and Honorary Doctorate in Humanities/

.

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