Customer Service Route Sales
Resume:
William G Walsh
Ramsey, MN ****3
****.*********@*****.***
Mobile 612-***-****
PROFILE
An accomplished sales and customer service professional with management and supervisor experience. Recognized for consistently achieving organizational goals, fostering collaboration across functional groups and focused on meeting customer and market needs. Selected skills and expertise include:
Account Management
CRM
Customer Service Delivery
Relationship Management
Trade Show Support
Training
PROFESSIONAL EXPERIENCE
NORTHSTAR BUS LINES- Maple Grove MN 2023-2024
Bus Driver
• Transport children and other passengers to and from school
• Obey all traffic laws
• Maintain a clean and mechanically sound bus at all times
• Ensure the safety of all students
• Verify permissions for children who ride home with friends
• Assist students with getting on and off the bus as needed
• Discipline children as needed to maintain a safe environment
• Perform inspections of the bus before and after each route
• Attend safety meetings as required
AMERICAN TIRE DISTRIBUTORS- St Louis Park MN 2021-2023
Customer Development Manager
• Assigned a base of 125 accounts
• Winner of corporate wide Mickey Thomson Grow and Go sales contest increasing growth of the Mickey Thompson brand
• Analyze assigned customer’s needs and utilize insights from advanced analytics tools along with my perspective to increase customer’s profitability and grow ATD share of account
• Hunter mentality. Actively seek new business with new or existing accounts
• Inform customers of current manufacturer program promotions and compliance to programs
• Maintain accurate and up-to-date files in CRM regarding customer contact, details, and promotional activity
•Assist with challenging client requests or issue escalations as needed
• Thorough understanding of competitors product and service offerings and pricing
SAFCO PRODUCTS COMPANY- New Hope MN 2013-2020
Key Accounts Representative 2013-2020
• Assigned a base of 275+ accounts
• Identify and qualify sales opportunities through promotional pricing and new product introduction
• Manage sales goal and provide pipeline information to management
• Create and deliver professional proposals and presentations
• Promote Safco products to both current and prospective customers
• Implemented a cross function program to collect, transform and deliver Voice of the Customer feedback to improve our products and services
• Position and price Safco products properly with competitive bid pricing for large opportunities
• Designed and implemented quarterly calling campaigns to stay top of mind with customers and cold call inactive accounts
COMMUNICATIONS SUPPLY CORPORATION- New Brighton MN 2011-2012
William G Walsh Page Two
Account Manager 2011-2012
• Responsible for orders by answering telephone calls, verifying and entering items, transferring orders to fulfillment, explaining stock-outs and expected delivery dates
• Owns, qualifies and develops opportunities passed from marketing, outside sales, national accounts
• Providing superior customer service on a day to day basis.
• Prepares, generates and follow up on verbal or written quotations to secure orders or determine reason for loss of order.
• Acquire and integrate industry knowledge related to general trends, emerging technologies, & competitors.
• Partnered with customers through a strategic and consultative sales approach to understand their business needs, issues, strategies and priorities to deliver a value-adding business solution.
• Managed sales funnel to analyze and manage pipeline activity and monitor sales activity against assigned quotas.
QWEST COMMUNICATIONS INTERNATIONAL INC – Minneapolis MN 2010 - 2011
Account Manager 2010 - 2011
• Responsible for managing a deck of 60-75 ‘named’ accounts in the commercial sector. Will hunt and farm within these accounts and developed and maintained relationships from the operational through the ‘C’ level.
• Accountable for meeting and/or exceeding assigned sales objectives and monthly revenue quotas, maintaining existing and building new revenue within named account base through large complex Voice, Data, Hosting, and IP products and services sales.
• Providing superior customer service on a day to day basis.
• Built and maintained accurate and up to date strategic account plans.
• Acquire and integrate industry knowledge related to general trends, emerging technologies, & competitors.
ADC TELECOMMUNICATIONS – Eden Prairie MN 1999 – 2009
Senior Inside Sales Representative 2006 – 2009
Recommended and implemented sales and marketing strategies for ADC’s direct and indirect customers, value-added resellers and indirect sales representatives targeting clients as diverse as Fortune 500 to independent cooperative communications companies
Three Time President’s Citation winner for achieving 100% or more to annual sales quota in excess of $15m
Co-created strategic sales model with consultants and channel partners to address and displace competition for cost conscience rack and stack solution for fiber optic service delivery
Managed Self-created sales campaigns to new and existing customer base to increase revenue and broaden ADC’s market presence
Participated in cross functional committee focused on improving product lead times and increasing margins
Conducted a minimum of 12 calling campaigns annually that focused on driving new and incremental revenue reaching over 300 end users per campaign
Implemented Process Improvements with sales and customer service designed to migrate customers from legacy products to more profitable leading products
Attended trade shows throughout the western United States and proactively worked all new and established leads
Senior Account Specialist 1999 – 2006
Provided ADC's internal and external customers with highly reliable, timely and accurate customer service for pre and post-sale issues with a major client whose sales are in excess of $200m annually
Consistently recognized by management as a leader in providing world class customer service to our largest client
Received Key Contributor Award for work with sales organization to grow a sub account from $450k in revenue to over $2.2m in one year
Exceeded Standards for return rate, phone availability and other key performance indicators
Received CEO recognition for post 9-11 account leadership for disaster recovery efforts with the company’s largest client located at World Trade Center, New York City by successfully managing over $1.4m in goods shipped in less than four weeks
Selected to be first point of contact to work beyond departmental boundaries through work in both customer service and as a liaison to product management
Initiated a sales bill of materials project to add requisite information to customer billing statements to reduce delays in payment to ADC and improve accounts receivables from 88% current to 98% over the course of one year
William G Walsh Page Three
Involved in a quality project that reduced quality errors from an average of over 52 errors per month to less than three errors per month in a four-month time frame
Implemented a program to send order acknowledgements via email, saving both ADC and customer’s time and money
EDUCATION
Business Administration Coursework – University of Wisconsin-La Crosse
VOLUNTEERISM
Emma B. Howe Family YMCA
Community Board Chair Person 2009 – 2010
Y Partners Annual Support Campaign Chair 2004 – 2007
Community Board Vice Chair 2004 – 2007
Epilepsy Foundation of Minnesota
Board Member 2011-2016
Chair- Governance Committee
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