Customer Service Human Resources
Resume:
DRENA JORDAN
Portsmouth, VA *****
*****.******@*****.***
To obtain a challenging position that offers continuous growth and advancement in the utilization and enhancing of my skills. Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty. Team-minded Customer Service Administrator offering 20+ years of experience working closely with other company departments to improve processes. Seeking customer service-oriented role with an established company. Customer Service
Merchandising
Administration
Certified Food Service & Management
Human Resources
Loss Mitigation
Policy Enforcement
Reservations Coordination
Guest Relations
Strong Leadership
Staff Training
09/2021 to 02/2024
RUBY TUESDAY
Suffolk, VA
Lead Hostess
Cleaned and restocked counter areas and checked server supplies to facilitate operations. Responsible for greeting guest entering the restaurant. Seat guest at table with menus and advised who their sever would be. Assisted server with guest needs to ensure a great dinning experience. Assisted server with cleaning the tables and resetting for the next guest. Prepared, delivered, and set up of catering orders. Kept the salad bar area clean and stocked.
Kept the bathrooms clean and stocked with toilet tissue, paper towels, hand soap, and sanitizer. I trained all new host/hostess.
Assisted with preparing and handing out the to-go orders. 09/2019 to 12/2019
LEGACY LEARNING
Portsmouth, VA
Cafeteria Assistant (Certified)
Responsible for the timely preparation and serving of breakfast and lunch for daycare attendees and staff Provided weekly inventory of food items and supplies assisting the director with monthly menu items as well as items delivered daily Maintained cleanliness and sanitation of all cafeteria items ensuring proper standards were met in accordance with state and local guidelines. 02/2018 to 07/2019
ZOE'S DESSERTS
Portsmouth, VA
Manager (Certified)
Assisted customers with special personalized orders for weddings and birthdays Prepared daily display of pastries and other baked items while also maintaining adequate inventory of special orders Ensured the accuracy of daily transactions and sales drawer counts before and after each shift Inspected bakery area for cleanliness and sanitation in accordance with Virginia health guidelines. 03/2013 to 06/2015
DJ ALORICA (VERIZON)
Norfolk, VA
Human Resource Recruiting / Customer Service
Responsible for answering and transferring incoming calls, scheduling interviews, and documenting daily call outs Maintained daily human resource functions inclusive of reviewing applicant resumes, preparing computers for applicant testing, and making copies when needed
Distributed payroll checks to employees and hourly attendance records to various departments Assisted customer service representatives with payroll disputes. 03/2012 to 01/2013
AVALON BAY COMMUNITIES
Virginia Beach, VA
Loss Mitigation Specialist
Provided customer service to current and prior residents regarding billing issues Responsible for processing Statement of Deposit Activity for residents in accordance with state and legal deadlines Researched and completed all final statement disputes and refund checks according to Avalon Bay policies and procedures Maintained and created weekly tracing spreadsheets to complete refunds in a timely manner Analyzed accounts including but not limited to charges for damages, accelerated rent, and duplicate billing Worked with the Customer Service Operations Team and community staff to resolve resident disputes Performed routine office needs inclusive of data entry, filing, faxing, emailing customers, processing verifications of rent, and the confidential maintenance of customer information.
03/2003 to 10/2010
DOMINION VIRGINIA POWER
Norfolk, VA
Universal Customer Service Specialist
Provided customer service and billing resolutions for North Carolina, Virginia, West Virginia, East Ohio, and Pennsylvania Scheduled emergency service calls regarding gas odors and leaks Assisted customers with the resolution of billing issues while handling escalated claims requiring call backs to customers Prepared and documented information pertaining to accounts in need of review by the Pennsylvania Public Utilities Commission Referred customers to government agencies to apply for energy assistance in addition to contacting local dispatchers for updated information and reported electrical outages
SUMMARY
SKILLS
EXPERIENCE
Accepted applications for new construction orders via WMIS while also performing daily office tasks related to data entry, filing, faxing, emailing, and maintaining confidential customer and employee information. 02/2001 to 03/2003
COLEMAN AND ASSOCIATES (VERIZON)
Norfolk, VA
Customer Service Specialist / Customer Care Resolution Team (CCRT) Assisted customers with Verizon DSL billing system Researched and analyzed information to resolve Verizon DSL billing issues Created and retrieved consumer files handling customer inquiries while resolving issues and providing expedient closure Provided customer service that included equipment installation, online troubleshooting, upgrading, downgrading, and service cancellation Negotiated and implemented credit resolution for customers and consumers. Loretto Academy, Chicago, IL - Diploma
Bryman School of Medical Assisting, Chicago, IL - Certificate Alpha-Omega School of Real Estate, Virginia Beach, VA Strong public speaking and organizational skills
Proficient computer skills in Microsoft Word, PowerPoint, Excel, and Access. Excellent written and verbal communication skills
Experience with MRI, OPS Technology, Salesforce, and Lotus Notes Trained in Fair Housing Practices and Americans with Disabilities Act Available upon request
References available upon request.
EDUCATION AND TRAINING
PROFICIENCY SKILLS ACHIEVEMENTS
REFERENCES
REFERENCES
Contact this candidate