Customer Service Assistant Manager
Resume:
Melissa Trail
Over ** years experience in this industry and dealing with US Foods
Roanoke, VA 24016
****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Jersey Lillys-Salem, VA
June 2024 to August 2024
Responsible for all front of house employees and back of house Preparing schedules
Opening and closing the restaurant
Inventory
Ordering products
Customer service to all
Helping getting tge restaurant on their feet
Handling all money
Conducting interviews
And meetings
Making reservations
Hiring and termination
Got in a bad car accident
Reason for leaving
Front of House Manager
The Copper Kettle Restaurant-Moneta, VA
April 2017 to September 2022
Responsible for the entire front of house staff. Hiring conducting interviews all paperwork on employees making the schedule for an average of 15 employees every week keeping track of all their requests terminating employees advertising Hiring adds and events Inventory on supplies and alcohol
Responsible for all money for restaurant
Opening and closing it down had keys to the building writing checks to vendors working off hours volunteering myself for other employees job roles when call out Making sure my staff is content and proud of their Jon keeping my customers happy as they were my family
Bartender/Server
Macados-Roanoke, VA
January 2009 to April 2017
Customer service
Handling food and delivering UT to customers Handling money making all drinks for lounge and entire restaurant had my own drawer ordering alcohol keeping inventory cleaning and opening and closing Bartender/Server/Hostess
Coach and four restaurant-Roanoke, VA
August 1994 to January 2009
Making all alcohol beverages for lounge and entire restaurant customer service to everyone taking orders and delivering items to customers cleaning and sidewalk taking reservations cashing out checks keeping flow of restaurant under control answering phone being in charge when owners are gone Education
High school diploma
Patrick Henry - Roanoke, VA
September 1990 to June 1994
Skills
• Restaurant Management
• Serving Experience
• Bartending
• Host/Hostess
• Restaurant Experience
• Food Handling
• POS
• Management
• Upselling
• Merchandising
• Busser
• Leadership
• Cooking
• Interviewing
• Cash Handling
• Shift Management
• Catering
• Administrative Experience
• Communication skills
• Customer service
• Serving
• Restaurant experience
• Cash register
• Food handling
• Cash handling
• Sales
• Supervising experience
• Hospitality
• Shift management
• Retail management
• Budgeting
• Microsoft Excel
• Sales management
• Team management
• Microsoft Office
• Computer skills
• Retail sales
• Typing
• Kitchen experience
• Food service
• Cleaning
Certifications and Licenses
Bartender License
TIPS certified
ServSafe
Driver's License
Food Handler Certification
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