Customer Service Relations

Delcina Destine

FT. Lauderdale FL, 954-***-**** *************@*****.***

Professional Summary

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Skills

Customer relations

Task prioritization

Time management

Microsoft Word

Written communication

Fluent in Haitian/Creole

Experience

Patient Care Technician HCA Northwest Medical Center JUNE 2022 – November PRESENT

Assist nursing staff in administering basic treatments.

Monitor, vital signs (temperature, pulse)

Assist Patient with everyday needs (personal hygiene, grooming etc.)

Obtain Specimens

Provide appropriate emotional support

MEDICAL ADMINISTRATIVE SECRETARY VITAS HEALTHCARE MAY 2019 – AUGUST 2021

Maintained full compliance with legal, health, and safety regulations.

Helped team handle high-volume work by prioritizing tasks and organizing supplies.

Facilitated communications by taking detailed clinical phone messages for physicians and staff.

Secured confidential and sensitive information by following proper procedures.

Organized paperwork and entered information into database for accurate procedure registrations.

Received, answered and responded to telephone calls.

CERTIFIED NURSING ASSISTANT VITAS HEALTHCARE JULY 2017 – MAY 2019

Improved patient quality of life by assisting with daily living activities.

Enhanced patient physical recovery with emotional and social support.

Helped patients with limited mental and physical capacity handle daily living tasks such as feeding and grooming.

Maximized patient comfort by keeping rooms clean and consistently meeting individual needs.

Worked alongside registered nursing staff and followed care plans.

Documented care actions, vitals, and orders in company software.

SECRETARY FAST AND FINISH INTERIOR AND EXTERIOR MAY 2014-JUNE 2017

Maintained accurate, compliant accounts, inputting new transactions each day.

Tracked finances, projects and schedules with diverse computer programs.

Improved customer relations with exceptional support for every short- and long-term requirement.

Increased efficiency by revamping filing systems and streamlining processes.

CERTIFIED NURSING ASSISTANT INTERNSHIP JUNE 2012

Aided clinical staff in treating residents by monitoring conditions, measuring input and output, and regularly documenting vital signs.

Met residents’ needs by proactively recognizing and responding different types of concerns.

Helped patients move safely with skilled mobility support

Minimized risk of infectious spread through full compliance with infection control procedures.

TECHNICAL SUPPORT REPRESENTATIVE TELEPERFORMANCE JUNE 2004-MAY 2010

Diagnosed and resolved technical hardware and software issues.

Accommodated wide-ranging customer experience levels by adjusting technical support strategies.

Answered user inquiries regarding computer software or hardware operation to resolve problems.

Boosted revenue by upselling and cross-selling value-added products and services to callers.

Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling.

Diagnosed and resolved faults based on technical knowledge and use of pre-scripted repair trees.

Helped users via telephone to diagnose and triage problems.

Education

Sigma College Practical Nurse Associate of Science March 2012

ATI Career Training Center Medical Administration Assistant May 1999

Deerfield Beach High School Diploma May 1994

ADDITIONAL INFORMATION

*References available upon request

Contact this candidate