Maintenance Technician Los Angeles
Resume:
Karl A. Davis
Hopewell, VA *****
****.*******@******.***
OBJECTIVE
To secure a position with a quality organization that will allow me to lead with
Integrity and respect, contribute meaningfully, and be an integral part of a
team that will enhance stability while experiencing professional growth and
leadership development.
EDUCATION
Manual Arts High School Los Angeles, CA
US Navy Veteran
HVAC Training
PROFESSIONAL EXPERIENCE
Bonaventure Realty Group 01/24/2022 –Present
Maintenance Technician
Perform various duties to maintain the comfort of residents by addressing existing work orders.
Service and maintain residential HVAC units
Make vacant units ready for new residents
Respond to emergency calls in a timely manner
EOS Surfaces 8/01/2019 – 07/01/2021
Installation Technician
Install antimicrobial surfaces and counter tops in Sentara facilities
Maintain Travel logs and inventory
Deliver products to Sentara Facilities for installation
C & K Industrial Services 12/2017 - 9/2018
Guardian Staffing, Technician
●Complete assigned duties of cleaning and maintaining Duke Energy power plants
●Follow all safety guidelines to perform assignments with optimal efficiency
●Performs emergency field checks as required
●Work within a team to meet deadlines
Checkered Cab Jacksonville 12/2016 - 5/2017
Contract Driver- Taxi Service
●Accept, manage and complete trip requests within the city of Jacksonville and abroad.
●Maintain daily lease fee, Maintenance, and upkeep of contracted vehicle
●Adhere to all rules and regulations to provide world class service to clients
●Helped passengers load and unload their baggage; assisted with luggage, groceries, wheelchairs, and walkers
Bank of America 8/2011- 09/2014
Customer Relations Manager-
Default Servicing Complaint Resolution
● Manage a portfolio of delinquent loans, as their single point of contact, by working with loan modification specialists to determine solutions that can assist borrowers in curing their accounts
●Gather and analyze financial documents to determine customer’s eligibility for workout options
●Present borrowers with and educate borrowers on options such as Repayment Plans, Special Forbearance, Modifications, Short Sale, or Foreclosure
●Monitor customer accounts through trial periods and process permanent modification documents
Customer Sales Associate 10/2010 – 8/2014
Customer Marketing
●Activated customer accounts and fulfilled service-related requests from the customer varying in complexity.
●Received incoming calls where I was primarily responsible for marketing and selling balance transfer and direct
deposit options.
●Consistently maintained a top performer monthly scorecard offering loan and fee products.
●Offered exceptional customer service while treating every customer as a G.U.E.S.T.
NCO Communications 9/2008 - 3/2010
Operations Supervisor
●Oversee the daily operations of a technical support team via various reporting tools.
●Coach and Develop agents to meet and exceed client expectations.
●Conducted quality monitors on assigned agents to ensure compliance.
●Completed day-to-day administrative duties including payroll submission, agent scheduling and daily performance
reports for the client.
TeleTech 12/2004 –8/2008
Technical Support Representative
●Troubleshoot and resolve various issues for Sprint /Nextel customers.
●Provided customers with information regarding rate plans, new cellular phones, features and benefits of Sprint/Nextel
networks.
●Distributed sales team goals to everyone within department and coached employees on successful sales
techniques.
●Offered exceptional customer service to all customers while resolving technical issues.
Skills/ Trainings
Universal EPA Certification
Level 3 HVAC Certification
●Excellent Computer Skills; NICE, MS Office, iSeries/AS400, Home Saver, CRM Tool, Siebel, REIN and Titanium
●Analytical; Ability to focus on details, identify issues and recommend solutions
●Creative problem solver with an ability to accurately research, gather information and provide an analysis
●Excellent teamwork skills and highly organized
●OHSA 10 Construction Safety and Health
●Excellent analytical and verbal/written communication skills with an ability to manage client relationships
Mortgage, Mortgage Servicing, Customer Service, Sales, Credit and Call Center experience
References
(Available upon Request)
Contact this candidate