Customer Service Asset Management

Steven A. Dean

***** * **** ***** **

Norman, Oklahoma 73026

Mobile: 580-***-****

Email: ***********@*****.***

Profile

Motivated and personable Fleet, HSE, DOT and Compliance professional with multiple college degrees. Successful 15-year track record in education. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to managing sensitive, confidential records. Demonstrated history of producing accurate, timely projects and reports meeting stringent guidelines. Proven record in public speaking. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. Pay extreme attention to detail and highly organized.

Attributes

● Demonstrate a strong sense of urgency in all projects and ability to prioritize and re-prioritize as necessary

● Ability to multi-task projects and required tasks in an organized fashion

● Ability to work in a team environment as well as self-motivated in individual projects

● Ability to communicate both verbally and written to all levels within and outside of the organization

● Commitment to excellent customer service

● Ability to pick up new systems quickly

● Comfortable with learning and engaging on recent technologies

Certifications

Authorized OSHA Trainer for 10 Hour & 30 Hour Courses OSHA 511 Certified ETC/SafeLand USA Certified Trainer EPA/SPCC Training NATMI Certified H2S Certified Trainer Driver Safety Trainer Reasonable Suspicion Hazmat Certified Trainer

Work Experience

Sr. Asset Manager

Vorto

11/2023 – 06/2024

Duties, Accomplishments and Related Skills:

Manage comprehensive asset management, encompassing maintenance-related responsibilities, vendor relationships, repair orders, invoices, billing, scheduling, estimates, and robust data tracking and analysis to optimize overall asset utilization and performance in a designated region.

Essential Duties and Responsibilities:

Responsible for managing daily operations of equipment repairs and maintenance.

Communicate with maintenance vendors to resolve equipment issues.

Provide proper operational information of equipment as needed.

Responsible for establishing maintenance vendors in the region and markets.

Coordinate and conduct onboarding of trailers.

Work closely with control tower to manage all repairs and maintenance issues.

Coordinate with HSE & Compliance Manager for risk & claims.

Other duties, tasks and/or special projects as assigned.

Utilize data analytics to identify trends, patterns, and areas for improvement in asset management.

Provide regular and ad-hoc reports to senior management on fleet performance.

Establish key performance indicators (KPIs) for asset performance, regularly reporting on metrics such as equipment downtime and overall fleet efficiency.

Build strong relationships with our customers, service centers, and other relevant stakeholders.

Collaborate with facilities' shipping and receiving teams to understand operational challenges and improve asset performance.

Implement strategies to minimize trailer damage.

Work closely with drivers and facilities to identify trends and areas for improvement in asset care and use.

Train facilities on reporting and addressing damage promptly.

Collaborate with customer service teams to address any customer concerns related to equipment, ensuring high customer satisfaction levels.

Foster a culture of responsibility and accountability among drivers in all regions.

Analyze data to determine the optimal number of trailers needed in each market.

Make recommendations for adjustments based on usage patterns and market demands.

Director of Fleet

Select Energy Services

4/2020 – 10/2023

Duties, Accomplishments and Related Skills:

Managed over 17,000 assets. Purchased new light duty and medium duty trucks, Class 8 tractors, and all trailer types. Manage the License & Title team, which is responsible for managing registrations, titles, and licenses for all assets.

Oversee fleet maintenance, and the process of procuring and replacing vehicles.

All commercial vehicles, drivers, and related assets, including their operations, conditions, external and internal policy compliance, and overall performance.

Ensure vehicles are being utilized to their fullest potential in a safe and cost-effective manner.

Oversee the end-to-end lifecycle of each company-owned commercial vehicle.

Researching the best vehicle types and building a fleet based on a company’s operations and budget, then supervising their procurement.

Administer the processing and maintenance of vehicle licenses and registrations.

Vehicle performance monitoring, record keeping, and improvement.

Ensure that the fleet contributes to attaining organizational goals using the available resources.

Detect issues and bottlenecks in fleet operations.

Evaluated fleet’s performance and expenses.

Oversaw budgets and major purchases.

Consistently reviewed costs of fleet operations.

Planned and set fleet-level targets.

Director of HSE, Fleet and DOT

Rockwater Energy Solutions, a division of Select Energy Services

4/2018 - 4/2020

Duties, Accomplishments and Related Skills:

Managed the Health, Safety & Environmental, Fleet and DOT departments. Led safety program, purchased fleet, and managed DOT compliance with all equipment and personnel.

COMPLIANCE

Trucking:

Tracked Hours of Service

Managed Logbooks and ELD’s

Maintenance Files-DVIR’s, Annual Inspections, repair orders, equipment markings

UCR, IFTA, IRP, Pro-Rate, 2290’s, MCS-150, DSTP, tags, state & special permits

Maintain DOT required accident register, driver files, and equipment files.

Facilities:

Maintained EPA required SPCC Plans

Monitored OCC Permits, Licenses, Tests

Conducted Site Inspections – monthly and quarterly.

Oversaw fuel tank installation and OCC compliance.

General:

Complete all OSHA 300 Logs

ISNetworld, PEC Premier, and PICS Auditing (Avetta) database proficient

DOT/NON-DOT Drug Testing Program

Insurance recommendations

OSHA required compliance (fire extinguisher, fall protection, confined space, ppe, etc.)

HSE, DOT & Fleet Director

HTC Express

8/2014 - 4/2018

Duties, Accomplishments and Related Skills:

Managed the Health, Safety & Environment, DOT, and Human Resources departments.

COMPLIANCE

Trucking:

Tracked Hours of Service

Managed Logbooks and ELD’s

Maintenance Files-DVIR’s, Annual Inspections, repair orders, equipment markings

UCR, IFTA, IRP, Pro-Rate, 2290’s, MCS-150, DSTP, tags, state & special permits

Maintain DOT required accident register, driver files, and equipment files.

Facilitated 2 DOT audits – 2 State of Oklahoma

Facilities:

Maintained EPA required SPCC Plans

Monitored OCC Permits, Licenses, Tests

Conducted Site Inspections – monthly and quarterly.

Oversaw fuel tank installation and OCC compliance.

General:

Complete all OSHA 300 Logs

ISNetworld, PEC Premier, and PICS Auditing (Avetta) database proficient

DOT/NON-DOT Drug Testing Program

Insurance recommendations

OSHA required compliance (fire extinguisher, fall protection, confined space, ppe, etc.)

HSE-HR Employee Relations Rep

Crescent Services - subsidiary of Select Energy Services

3/2014 - 8/2014

Duties, Accomplishments and Related Skills:

Human Resources manager serving as liaison with Health, Safety & Environmental department. Conducted trainings under the scope of both safety and human resources. Conducted investigations.

VP of Operations

True Energy Services

2/2012 - 3/2014

Duties, Accomplishments and Related Skills:

Organized and led weekly management meetings for energy service companies employing four hundred people.

Responsible for tracking utilization and revenue for various energy service companies with $14mm total revenue.

Assisted in developing online proprietary software for tracking maintenance.

Maintained relationships at corporate and field levels with over 125 customers.

Led management team of twenty in all aspects of their various business.

Accountable for pricing/purchasing on assets, big ticket items and safety supplies.

Organized and budgeted company advertising/marketing.

Oversaw weekly fuel cost analysis and monthly chemical cost analysis.

Involved at legislative level in the state of Oklahoma with trucking issues.

Maintained relationships with over 175 employees through weekly visits, on-site lunches, and safety meetings.

Director of HR/HSE

True Energy Services

1/2008 - 2/2012

Duties, Accomplishments and Related Skills:

Created and implemented Health & Safety Plan for five related energy service companies.

Assisted in development of online management tool database system for safety communication.

Responsible for all phases of Accident/Incident Investigation - Finalize Accident Reports, Root Cause Analysis, Corrective Actions, and follow-up.

Started safety committee with representatives from all five companies to gather input on real world safety issues.

Conducted safety trainings – OSHA, ETC SafeLand USA and site specific.

Conducted weekly safety meetings.

Completed safety audits for customers.

Conducted safety inspections on all rigs, facilities, and motor vehicles.

Designed and implemented company safety policies.

Education

East Central University Ada, OK United States

Master's degree 05 / 1999

University of Oklahoma Norman, OK United States

Bachelor's degree 05 / 1993

References

Name Employer Title Phone Email

Kevin Cantrell True Energy Services Owner-President 580-***-**** ********@*****.***

Roger Callison HTC Express Owner 580-***-**** *****@********-*******.***

Mickey Thompson Brainstorm Strategies CEO 405-***-**** ************@***.***

Tony Sharp Federal DOT Compliance Auditor 918-***-**** ******@*****.***

Brandon Babb Personal reference 405-***-**** ****************@*****.***

*Others upon request

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