Case Manager Customer Service

Elsie Randel

Great Bend, Kansas ***** 620-***-**** ********@*****.***

SUMMARY OF QUALIFICATIONS

●Over 10 years of experience in providing public service support with various duties while establishing a trusting and confidential relationship with organizations on behalf of patients and clients.

●A highly motivated deliverer in establishing responsibilities and deadlines promptly with effective internal and external communication.

●Facilitate opportunities for growth and development while keeping integrity and work ethic intact.

●Perform accurate and timely reporting of information consistent with employer and government regulations.

●Maintaining and processing accurate data-entry information among hundreds of clients to allow for efficient care-taking needs.

WORK EXPERIENCE

CASE MANAGER Sunflower Diversified Services – Great Bend, KS (12/2018)—(02/2019)

Established and maintained working relationships between staff members and clients

Developed, monitored and evaluated treatment plans for clients

Assessed treatment care for clients and families

Admitted new clients by reviewing records and applications

Conducted new client orientation

Documented information regarding treatment plans, such as billing notes and interactions

Provided billing information for Medicare and Medicaid

Assisted with customer service inquiries and government benefits paperwork

PR/AC, FACILITATOR & ACTIVITIES COORDINATOR The Center for Counseling & Consultation – Great Bend, KS

(10/2009)—(11/2018)

Supported outpatient mental health patients

Provided life coaching assistance to patients, such as daily living tasks

Developed and established trusting relationships with patients with assistance in their daily lives

Documented interactions with patients for pertinent staff members such as therapists

Provided individual patient documentation as required for billing purposes to Medicare & Medicaid

Offered emotional support and positive feedback to patients

Organized and facilitated group activities for outpatients enrolled in Community Support Services

ANIMAL CONTROL OFFICER City of Hutchinson Police Department – Hutchinson, KS (11/2008)—(05/2009)

Responded to dispatch calls

Interacted with the public

Established trusting relationships with the public and staff members

Provided education regarding animal health and welfare and city laws

Prepared detailed documentation

Issued citations for law violations

Documented dispatch calls

Processed animal information in a database

Provided animal care

SHIFT MANAGER/ TEAM MEMBER Arby’s Restaurant – Cleburne, TX (01/2006) — (06/2007)

ANIMAL CONTROL OFFICER City of Liberal Police Department – Hutchinson, KS (11/2008)—(05/2009)

SKILLS

Public Relations

Service Oriented

Detail-Oriented

Data Entry

Analytical

Software Proficiency

Effective Communication

Interpersonal

Independently disciplined

Flexible

Innovative

Creative

Critical Thinker

Adaptable

Collaborative

Time Management

Problem-Solver

Self-Motivator

Multi-tasker

Integrity

Dependable

TOOLS

Google Suite

Microsoft Office

Adobe

EDUCATION

ASSOCIATE OF ARTS Barton Community College, Great Bend, KS, Graduated 2020

Bachor Degree in General Studies with a focus in Organizational Leadership, Hays, KS, Graduated 2024

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