Customer Service Sales Associate

DONNA JANSCHEWITZ

*******@***.*** 860-***-**** Spring Hill, FL 34606

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Client Account Management

Customer Needs Assessment

Order Processing

Sales Development

Customer education

Product Sales

Sales Associate Monarch Jewelers - Farmington, CT 01/2016 - 12/2016 Maintained cleanliness of store environment including floors, windows, displays. Processed credit card transactions quickly and securely. Assisted customers with product selection, sizing and styling. Restocked shelves as needed to ensure sufficient inventory levels. Maintained up-to-date knowledge of store merchandise and policies. Processed transactions using a point-of-sale system. Performed cashier duties such as accepting payments, issuing receipts and counting money back change. Call Center Representative The Hartford Insurance Group - Simsbury, Connecticut 04/1981 - 06/2016 Performed follow-up calls as necessary to ensure satisfactory resolution of issues both financial and non-financial. Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights. Obtained NASD series 6 SEC license.

Reconciled account statements for financial activity on a quarterly and yearly basis. Senior Business Analyst The Hartford Insurance Group - Windsor, CT 01 04/1981 - 06/2016 Managed project progress using metrics such as timeline, budget, resources utilization. Prepared cost and benefit analyses to support decision-making regarding potential solutions. Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability. On line testing of system data for project stability and success Developed business documentation to identify and document customer requirements. Team, Leader, Cash Operations The Hartford Insurance Group - Hartford, CT 04/1981 - 06/2016 Developed strategies for problem solving and conflict resolution among team members. Monitored daily workflow to ensure adherence to established policies and procedures. Participated in regular meetings with senior leadership to provide updates on team progress. Processed cash in and cash out functions for financial activity Sales Associate Selig Jewelers - Simsbury, Connecticut 01/2015 - 12/2015 Summary

Skills

Experience

Maintained cleanliness of store environment including displays, windows etc Greeted customers and provided exceptional customer service. Balanced cash daily.

Operated as cashier for purchases.

University of Connecticut Storrs, CT

Some College (No Degree): Communication Studies

Education and Training

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