Mail Room Customer Service

CO Claudia O'Rourke

Port Saint Lucie, FL ***** 561-***-****

***********@*****.***

PROFESSIONAL

SUMMARY

Attentive Mail Room Supervisor with over 15 years of experience facilitating shipment of letters and packages to domestic and international recipients. Highly proficient in mail regulations and postage limitations. Successful in recommending strategies to improve customer service and sales desk operations.

SKILLS Machine Operation

Shipment Preparation

High volume mailroom equipment

Workflow Optimization

Mail handling

Postal regulations knowledge

Quality Assurance

WORK HISTORY MAIL ROOM SUPERVISOR 01/2004 to 08/2015 Banyan Printing Lake Worth, FL

Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.

Implemented project management techniques to overcome obstacles and increase team productivity.

Ensured timely delivery of sensitive documents by prioritizing urgent requests and delegating tasks accordingly.

Developed strategies to speed up mail mail sorting and delivery processes. Coordinated mailroom team's workflow, delegating tasks to all employees. Maintained customer satisfaction by responding to customer inquiries and complaints.

Followed safety protocols while handling and sorting mail for personal safety purposes.

Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Oversaw maintenance of mailroom equipment such as postage meters, scales, and automated sorters to minimize downtime due to malfunctions. Reduced processing time for incoming and outgoing mail by optimizing workflows and staff responsibilities.

Maintained clean and organized mail room to promote safety and efficiency.

Identified mailroom equipment malfunctions and contacted technicians for assistance.

Stamped sealed and sorted mail for delivery to the main Post Office. Used automated mail processing equipment to sort and collate mail. Managed entire mail drop-off and pickup process for annual revenue- producing company.

Identified issues, analyzed information and provided solutions to problems. Demonstrated strong organizational and time management skills while managing multiple projects.

Worked well in a team setting, providing support and guidance. MAIL ROOM SUPERVISOR / LASER MACHINE 04/1998 to 12/2003 OPERATOR

Nordis Technologies Coral Springs, FL

Developed and maintained comprehensive inventory system to track equipment and supplies..

Completed schedules, shift reports, and other business documentation. Operated postage meters, mail sealers and labeling machines. Assisted in training new staff members, imparting best practices for effective mailroom operations and fostering a collaborative work environment.

Updated and maintained mailing lists and customer records. Performed routine maintenance on equipment to prevent downtime. Offered support to other departments when needed, demonstrating flexibility and teamwork in achieving organizational goals. Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently. Ensured compliance with postal regulations, adhering to proper packaging guidelines and documentation requirements for all outgoing mail shipments.

Operated postal machines, including postage meters and mail-processing machines.

Assisted with day-to-day operations, working efficiently and productively with all team members.

Self-motivated, with a strong sense of personal responsibility. EDUCATION High School Diploma 12/1992

Sacred Heart, Colombia

LANGUAGES Spanish

Native or Bilingual

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