Technical Support Specialist

PARTH KABARIYA

Fredericton, NB • +1-519-***-**** • *********************@*****.***

Dedicated Technical Support Specialist skilled in troubleshooting, software installation, and customer service. Proficient in project management tools and ITIL frameworks, with a track record of improving operational efficiency and exceeding performance targets. Recognized for enhancing customer satisfaction and reducing response time through personalized service and effective issue-resolution techniques.

PROFESSIONAL EXPERIENCE

Walmart Canada Inc. Charlottetown, PEI

Grocery Department Manager Apr 2023 – June 2024

• Enhanced customer satisfaction by 25% through personalized service and effective issue-resolution techniques.

• Improved task coordination efficiency by 20% through streamlined communication with the Food Assistant Manager and Store Management Team.

• Boosted department presentation scores by 15% by identifying and rectifying deficiencies in merchandising displays.

• Achieved a 30% increase in operational efficiency by implementing proactive measures in the Customer Availability Process.

• Strategically assigned tasks to associates, resulting in a 20% improvement in overall store operations.

• Facilitated the professional growth of more than 30 Food Associates through targeted training programs, resulting in improved performance metrics.

CAP 1 Department Manager Aug 2022 – Apr 2023

• Trained and mentored 15 new team members, achieving a 30% increase in their productivity within the first month.

• Implemented inventory management strategies, reducing discrepancies by 20% and ensuring 100% accuracy.

• Improved employee performance by 25% through targeted retraining programs.

• Introduced process improvements that led to a 15% increase in workflow efficiency.

• Fostered a collaborative team environment, resulting in a 50% reduction in issue resolution time.

• Recognized for exceptional work ethic and customer service, earning a promotion within 4 months. Shahi Om Infotech Ahmedabad, IN

Technical Support Specialist Feb 2020 – May 2021

• Provided Tier 2 technical support, achieving 90% customer satisfaction and 20% reduction in response time.

• Utilized advanced troubleshooting, improving documentation accuracy by 20% and streamlining support processes.

• Actively pursued ongoing training, contributing to a 15% increase in team productivity, and was recognized as a subject matter expert.

• Demonstrated proficiency in providing product knowledge, reducing customer escalations, and increasing loyalty.

• Participated in cross-departmental projects, contributing to a 25% decrease in overall support ticket volume.

• Consistently exceeded performance targets, recognized as a top performer, and selected for leadership development programs.

EDUCATION

Post Graduation Diploma, Information Technology Business Analysis May 2021 – Aug 2022 Conestoga College - Kitchener, ON GPA 3.86

Bachelor of Engineering, Computer Engineering May 2016 – Aug 2020 Gujarat Technological University - Ahmedabad, India GPA 3.80 SKILLS

CERTIFICATIONS

• Microsoft Office Specialist (MOS) Master Certification

• Project Management Foundation, PMI

• Business Analysis Foundation, PMI

Technical Skills: Troubleshooting, Problem Diagnosis, Software Installation, Hardware Configuration, Remote Desktop Tools, System Maintenance

Project Management Tools: MS Project, MS Excel, MS SharePoint Documentation: User Stories, Report Generation, Ticketing Systems Customer Service: Customer Support, Communication, Relationship Building, Customer Satisfaction, User Training ITIL (Information Technology Infrastructure Library): IT Service Management Frameworks, Incident Management, Problem Management

Databases: MS SQL Server, MS Access, JSON, Oracle

Soft Skills: Time management, Problem-Solving, Attention to detail, Decision-Making, Multitasking

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