Customer Service Representative
Resume:
Angela Reinmiller
Drums, Pa ***** 570-***-**** *******@***.***
Profile
Dedicated customer service representative with 30 yrs. of experience who is motivated to maintain and contribute to company success. Focused on prioritizing, completing multiple tasks simultaneously and following through to achieve company goals. I have a diverse background in management and customer service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers.
Experience
CUSTOMER SERVICE ADVOCATE HIGHMARK HEALTH OCTOBER 2023 – MARCH 2024
· Demonstrated the ability to stay level-headed in high-stress circumstances and skillfully resolve conflicts.
· Promoted self-sufficiency among customers with the use of web-based and mobile support tools.
· Documented customer notes to keep records accurate and current.
· Maintained compliance with customer privacy and security protocols MOBILE MERCHANDISER ACOSTA JUNE 2019 – SEPTEMBER 2023
· Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities
· Created retail displays to highlight products and drive sales according to corporate strategy.
· Built effective partner store relationships to improve customer satisfaction. MOBILE MANAGER BEELINE DECEMBER 2020 – AUGUST 2023
· Participated in weekly meetings regarding upcoming promotions or changes in product lines.
· Created retail displays to highlight products and drive sales according to corporate strategy. CLAIMS CLERK WALMART JUNE 1992 – APRIL 2016
· Extensive experience spanning 25 years in the retail industry with proficiencies in customer service, management positions, inventory control and claims processing.
· Provided support in training retail operations processes to new team members. BUSINESS EDUCATION 1990 MILLVILLE AREA SCHOOL DISTRICT Skills & Abilities
· Time Management
· Critical Thinking
· Creative
· Self Motivated
· Organized
· Quality Control
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