Project Management Human Resources

MARIVIC V. ARINES

Blk * Lot * Phase * *A, Citta Italia Subdivision, Bacoor, Cavite City

Mobile: +639**-*******

Email: ****************@*****.***

PROFESSIONAL EXPERIENCE

July 2018- September 2019 Converge ICT Solutions, Inc.

Order Management and Fulfillment Group, Assistant Manager

To maintain, manage and implement all policies to all incoming applications ensuring that all area validated, and account created at par with the allowed company credit policy guidelines.

Develop a result-oriented working environment within the team

Organize Best Practices sharing and implementation within the team

Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary

Measure, analyze and control process related KPIs, working with the team to continuously improve performance

To ensure that all applications processed is fulfilled within the allowed service level agreement (SLA), adherent to the individual target daily. Also ensuring all imported details in the system are accurate and policy-abiding based on the credit checking policy/OMFG knowledge base

Ensures that the team is properly equipped on soft and technical skills

Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output

Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, cover for absenteeism, and overtime scheduling

To manage and delegate workloads, coordination with different departments with regards to concerns that affect OMFG processes. Responsible in ensuring the team in fulfilling all the required task within the day. Oversee day-to-day operation and status daily for update

Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment

Prepare and maintain various reports. and ad hoc analysis that enables strong understanding of the business

Communicate all process and changes to the team within in specific timelines

Consolidates daily accomplishment reports and generates monthly, quarterly and annual reports as development information and or as forecast for the purpose of strategic preparedness for future plans.

April 2017-April 2018 Globe University, HRD

Business Development Manager

Identifying new sales leads

Pitching products and/or services

Maintaining fruitful relationships with existing customers

Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets

Researching the needs of other companies and learning who makes decisions about purchasing

Contacting potential clients via email or phone to establish rapport and set up meetings

Planning and overseeing new marketing initiatives

Attending conferences, meetings, and industry events

February 2013- April 2017 Enterprise Sales Partner, Enterprise Group

Sales Enablement

Coordinate with sales leadership and executive management to define sales support initiatives.

Act as a liaison between Sales, Marketing, and Product teams.

Create written content to educate sales team and advance deals such as case studies, competitive information fact sheets and product collaterals

Train sales team on best use of marketing and sales enablement materials.

Support in creating presentations for internal and external utilization (client submissions, client presentations, leadership presentations etc.)

Field ad hoc content and support requests from sales team.

Assist on sales calls and demos as needed.

Manage the sales enablement content repository and ensure that all information is easily and readily accessible at point of need.

Determine content adoption metrics and define sales enablement best practices.

Gather feedback from sales team on a regular basis to constantly improve support programs. Develop metrics and performance indicators to ensure training and development investments maximize retention and deliver requisite return-on-investment.

Leads and work effectively with members of management to develop and implement training programs that improve retention and satisfaction. Responds to participants feedback in developing or improving training system

Responsible for organizing information cascades for Sales to ensure key initiatives are developed, communicated, trained and executed to established standards to achieve desired results.

Collaborate with cross functional teams (Bid Management, Project Management, Business/Operations Managers, Sales etc.) to develop high-quality and competitive client proposals in the RFP/RFI process to provide inputs (on Clients, Solutions, Pricing).

Evaluates the training materials developed by the various department and leads in the review and enhancement and adopt to the changes necessary to meet SALES’s targets

Assess the tools needed by SALES that will effectively aid them to meet their targets.

Reinforces the execution of the different sales framework and validate effectiveness through Shadowing

Assist Sales, Solutions and Leadership team in hosting client visits (prepare agenda, coordinate with operations and sales teams, logistics etc.)

Develop metrics and performance indicators to ensure achievement of various KPIs

Develop rewards, recognition and consequence programs

Formation of Sales’ Mission & Vision, KPIs, Policies & Standards, Account Engagement Framework, etc

January 1998- February 2013 Enterprise Sales, Enterprise Group

Industry Head

Leads and ensures the implementation of sales strategies and plans for companies in the assigned industry

Sets revenue targets and deliverables for Account Managers reporting to him

Monitors and drives performance of account managers under him to ensure achievement of revenue targets under his accountability

Resolves issues and customer concerns escalated to his attention to ensure quick turnaround time and problem resolution

Establishes and maintains relationships with industry players and high level executives to maximize account coverage and support his Account Managers

Collaborates with support groups to deliver commitment and services to his customers

Submits reporting requirements on time as required by Management

Advises management of relevant strategic information for decision making purposes.

Mastery of the key drivers of the business and how they relate to one another to produce profitable growth and how everyday decisions impact each financial driver

Drives the team to define and plan the right project to meet the most important business objectives.

Prioritizes, considers alternatives, and responds quickly and effectively to unexpected and rapidly changing conditions

June 1994-January 1998 Globe Quest, Mobile Group

Hotline Representative

Determines requirements by working with customers.

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

EDUCATION

1981-1983 BSC –Banking and Finance

Concordia College

1976-1981 Malate Catholic School

Secondary

1971-1976 Malate Catholic School

Primary

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