IT consultant

Hashim Rizvi

Elkridge, MD 202-***-**** *.*******@*****.***

Education

UMGC, Bachelor of Arts in Cybersecurity Technology

May 2026

Coursework

●Python

●Application Penetration Testing

●Networking Fundamentals

●Firewall Security

●Cyber Security Fundamentals

Summary of Skills

●Proficient in information security, cyber defense, security, firewalls, and Data privacy

●Excellent organization skills, analytical ability, and strong attention to detail

●Ability to adapt and affect change management

●Proficiency in Excel and other Office/Google applications

●Quick learner, able to apply the knowledge gained effectively and across multiple situations

●Team player, possess excellent communication skills, possess strong time management and multitasking abilities

Experience

MediServ

IT Technician September 2023 – Present

●Input data for 30+ patients daily in Google spreadsheets

●Input initial data for each singular graft including point of origin, size, and destination for 500+ grafts

●Input patient information for each singular graft for 500+ patients

●Organize grafts and tracking numbers in a database

●Conduct shipments of grafts to 20+ providers across the country

●Contact and respond to providers’ questions and concerns in a professional and timely manner

●Attend and participate in weekly meetings

●Ensured proper handling of sensitive patient data when uploading to internal systems

●Adhered to confidentiality requirements and regulatory compliance guidelines in all areas

Karavan IT

IT Technician - Summer Internship May 2023 – September 2023

●Deployed, installed, and configured operating systems across 5 Maryland district courts including headquarters and 400 number of laptops or servers

●Installed operating systems and court issued user softwares

●Performed hardware refreshes

●Performed data backup and quality check for 400 users including personal preferences, user account, and other software from existing machines

●Completed court required cyber threat trainings every month

●Installed and configured IP printers and scanners

●Collaborated with IT professionals working for the Maryland court systems headquarters

●Traveled across Maryland to 5 different district court houses to perform hardware refreshes and software configurations

Personic Health Care

Jr. IT Support Specialist January 2021 – May 2022

●Updating and maintaining the company web-site using Google Web-Designer

●Investigating and respond to in-person, telephone, and email inquiries, providing quality service to employees, customers, associates inquiring about the technical issues or availability of products

●Listen attentively to customer needs to ensure an exceptional customer experience

●Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues

●Install, configure and manage laptops, phones, printers and other devices for employees

●Deployed and managed Windows 10 operating systems across the company

●Training 20+ employees on how to use Advanced MD and Personic Health Care applications entering customer data and organizing customer interaction logs

●Conducted onboarding and offboarding including administering email and user accounts.

●Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility

●Updating inventory records via Advanced MD and Personic Health Care

●Assists executive-level and management in resolving technical issues on an emergency basis

●Works closely with other Chief Administrative Office directorates, outside resources and approved vendors to support and efficiently respond to user requests and issues

Customer Service

●Handle 20+ patient in-person and 30+ calls daily, with duties including signing up new patients, retrieving customer data, presenting relevant medical information and canceling services.

●Handled logistics for delivery of COVID-19 testing kits to sites across the East Coast region

●Ensured supporting documentation was scanned and logged prior to sending patients their test results

●Responded to patient questions and concerns in a professional and timely manner

●Conducted Covid-19 testing and follow the established standard operating procedures for specimen handling and processing, test analysis, reporting of results to team leads, supervisors and test managers, including record-keeping

●Adhere to quality control policies; documents all quality control activities, instrument and procedural calibrations, reagent preparation and testing, and instrument maintenance performed

●Track and Detects when test performance is not within acceptable levels and document all corrective action

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