Customer Service Representative
Resume:
EMPLOYMENT HISTORY
SEP **** - PRESENT
Apparel TA, Walmart, Locust Grove, Georgia
Managing apparel department with a collaborative approach Driving sales through innovative merchandising strategies Analyzing sales data to optimize stock levels
Solving customer issues with supportive attitude
Eager to master new skills and technologies to drive project success. Boosted department revenue by implementing targeted merchandising strategies. Introduced dynamic stock management techniques to align with market trends. MAY 2020 - SEP 2021
Customer Service Representative, Chime, Atlanta, Georgia Led customer support initiatives at Chime
Excelled in conflict resolution techniques
Implemented innovative customer issue solutions
Optimized team workflow through strategic planning MAR 2017 - MAY 2019
Customer Representative, Tsys, McDonough, Georgia Served as a key point of contact for Tsys customers Resolved complex issues with enthusiasm and detail-focus Collaborated with cross-functional teams to improve customer service Innovatively implemented solutions, boosting customer satisfaction by 30% Eager to apply analytical skills to enhance company metrics and efficiency. Analyzed customer feedback to refine support strategies, enhancing service quality. Streamlined process flows to expedite issue resolution, reducing wait times by 20%. Introduced a streamlined CRM tool that improved data handling and customer interaction. EDUCATION
PRESENT
Cosmetology, Southern Crescent, Griffin, GEORGIA
MAY 2013 - MAY 2013
High School Diploma, Jackson Highschool, Jackson, Georgia SKILLS
problem-solving teamwork
work ethic analytical
4103 Samuel Street, Griffin, 30224, GA
(US), Griffin, United States, 30224
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SHATIERRA WEBB
PROFESSIONAL SUMMARY
I'm highly adaptable and can quickly learn new technologies and tools. I have a strong attention to detail and I'm committed to delivering high-quality work. My ability to think critically and problem-solve independently allows me to handle challenges efficiently.Furthermore, I'm an excellent communicator, both written and verbal. I have the ability to clearly articulate ideas and collaborate with team members remotely. My active listening skills enable me to understand and address the needs of clients and colleagues effectively.With a strong sense of responsibility and reliability, I can be trusted to complete tasks with utmost professionalism. I'm dependable and committed to maintaining confidentiality and data security, essential for remote work. In summary, I have the necessary strengths and qualities to excel. My self-motivation, adaptability, strong communication skills, and reliability make me an ideal candidate for remote work opportunities. quantitative computer
software networking
time management research
virtual collaboration self motivation
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