Customer Service Administrative Support
Resume:
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Brian Mutingu Amboga
Hospitality And Tourism Management
Professional
***********@*****.**
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Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction. Customer Service enthusiast bringing top-notch skills in oral and written communication, active listening and analytical problem- solving skills.. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Driven and highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data- entry, database management and scheduling. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and other top-notch skills.
Skills
Documentation and reporting
Exemplary work ethic
Microsoft Office Suite proficiency
Customer Relations
Outstanding communication skills
Creative problem solving
Service standard compliance
Administrative support
Front office operations
Complaint resolution
Professional telephone demeanor
Hospitality service expertise
Guest relations management
Guest communication
Client relationship management
Brand Management
Reservations management
Multitasking Abilities
Attention to Detail
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Education
Certificate: Hospitality And Tourism Management
American Hotel & Lodging Educational Institute - Nairobi County, Kenya Certificate: Computer Operations-ICDL
Bridgeway College - Nairobi County, Kenya
Kenya Certificate of Secondary Education: Secondary Education
Mumias Boys Muslim Secondary School - Kakamega County, Kenya Kenya Certificate of Primary Education: Primary Education Moi Air Base Primary School - Nairobi County, Kenya Work History
Intern
Parklands Sports Club, Nairobi County, Kenya
Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products and performing daily inventory counts.
Answered telephone calls and emails to assist customers in making reservations.
Maintained positive lobby presence, pleasantly greeting guests and employees.
Welcomed guests to facility, addressed complaints and found solutions to problems.
Performed front office maintenance duties by organizing and cleaning desk spaces and replenishing office supplies.
Introduced customers to resort amenities with pleasant and helpful demeanor.
Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
2017-01 - 2019-10
2016-02 - 2016-06
2011-01 - 2014-11
2003-01 - 2010-11
2018-08 - 2019-10
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Leadership Roles Previously Held;
Stores Prefect (Mumias Boys Muslim Secondary School)
Secretary (Journalism Club Mumias Boys Muslim Secondary School)
Treasurer (Music Club Mumias Boys Muslim Secondary School) Languages
English
Swahili
Referees
1. Violet Shisia
Co-Director-Kibz Marketing Solutions
Email: **********************@*******.***
2. Christine Were
Customer Relations Officer-Standard Group
Email: ******************@*****.***
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Contact this candidate