Patient Care Customer Service
Resume:
Arianna Ornelas Rodríguez
**** ********, *****, *****, ** (US)
****************@*****.***
Professional Summary
A hardworking and reliable firefighter/EMT
focused on going above and beyond to support
the team and serve patients. Motivated to
continue to learn and grow as a
firefighter/EMT professional.
Always looking to improve and get better
patient satisfaction through exceptional
service. Maintain well-organized and
presentable work areas at all times. Able to
learn and listen from other coworkers with
respect and pay attention to details.
Able to provide emotional support to patients
in an emergency, especially patients who are in
life-threatening situations or extreme mental
distress. Effortlessly engage patients with good
communication skills to boost satisfaction and
build trust.
A competent and driven healthcare services professional passionate to deliver responsive patient care, perform detailed patient assessments, administering medication management, and ensuring customer service excellence in a dynamic healthcare environment. Strong medical strategist effectively utilizes resources for better Patient care
TeamWork/ Active listening
Bilingual/ Spanish
Critical thinking
Professionalism
Work under stress
Skills
outcomes and collaborates with other medical teams for timely emergency treatment.
Employment History
Respond to emergency medical calls to perform lifesaving procedures and other emergency medical services.
Oversaw equipment and vehicle upkeep to maintain
emergency readiness.
Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities. Evaluate situation at emergency sites to determine and execute most effective methods for saving life and property. Removed individuals from dangerous situations and offered emergency assistance for minor and critical concerns. Perform vital signs, Ekg's, glucose, cpr, IV's on patients. A hardworking and reliable firefighter/EMT
focused on going above and beyond to support
the team and serve patients. Motivated to
continue to learn and grow as a
firefighter/EMT professional.
Always looking to improve and get better
patient satisfaction through exceptional
service. Maintain well-organized and
presentable work areas at all times. Able to
learn and listen from other coworkers with
respect and pay attention to details.
Able to provide emotional support to patients
in an emergency, especially patients who are in
life-threatening situations or extreme mental
distress. Effortlessly engage patients with good
communication skills to boost satisfaction and
Firefighter/EMT, San Luis Fire Department . San Luis, Az Mar. 2021 - Present
build trust.
Skills
Customer service Customer relations
Active Listening Teamwork
Critical Thinking Creativity
Bilingual (Spanish) Attention to detail
Responsibility Motivation
Confidence Organization
Honesty Sympathy
Conflict resolution Trust-Worthy
Self-confidence Patience
Professionalism
Demonstrated in-depth knowledge and
understanding of the product line, pricing
structure, and gross profit objectives.
Engaged with customers to understand and
resolve issues and answer product questions.
Moved heavy boxes, containers and pallets
with the use of hand trucks and pallet jacks.
Consulted with customers to understand their
desires and suggest the best products to meet
their needs.
Continuously classified and filed records to
keep the system efficient and all information
Sales associate, RUE 21. Yuma, Az
Mar. 2014 - Nov. 2014
organized.
Performed tasks as a cashier.
Kept the store clean by cleaning, sweeping,
mopping and restocking any item on racks and
shelves.
Regularly covered open shifts on short notice.
Always showed up early with a positive
attitude and ready to work.
Administered standardized and informal tests
to evaluate student progress. Encouraged
students to persevere with challenging tasks,
preparing them for advanced learning
opportunities.
Organized materials and classroom spaces to
boost teaching efficiency and success.
Maintained detailed and accurate class and
student documentation to keep records
current.
Built relationships with students and parents
to improve learning.
Tutored struggling students to help each
understand core ideas and improve their
performance.
Continuously classified and filed records to
keep the system efficient and all information
organized.
Teacher, Mi mundo Montessori . San Luis, Mexico, Sonora Aug. 2011 - Jul. 2012
Kept a track of the students records.
Performed and coordinated activities for the
students to learn.
Kept a daily planning program.
Education
Arizona western college, Yuma, Az
Firefighter/hazardous material, Firefighter/Hazardous materials first responder, Oct. 2020
Arizona western college, Yuma, Az
EMT, Dec. 2019
Instituto Kino de sanluis, San Luis, mexico, Sonora GED, High school diploma, Jun. 2004
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