Store Manager E-Commerce
Resume:
Abdiel Santiago
Garner, NC
********.*****@*****.***
Highly motivated startup manager that enjoys fast spaced business models. A strategic creator with that specializes in fast evolving forecasting and operations functions in e-commerce and as wells as inventory.
Authorized to work in the US for any employer
Work Experience
Store Manager
Go Puff-Winston-Salem, NC
2019 to Present
Warehouse and surrounding regional branches
-Hire, manage, supervise, and provide support to 100-150+ employees which include warehouse employees and independent contracted drivers. Cultivate and grow strong warehouse teams committed to each location that will maintain stability and excellence.
-Perform regional and local predictive analytics with company software unique to GoPuff and communicate demands and projections to teams ensuring optimal operational practices.
-Create materials for Team Effectiveness and Warehouse Operations
• SOP materials
• Optimization metrics
• Covid 19 policy writing and preventive procedures
• KPI's
-Comply with Legal Standing of Laws Affecting Business and escalate to proper authorities
• Alcohol Law Enforcement Regulations and State Laws of NC
• Alcoholic Beverage Commission of NC
• OSHA
• NC and Federal labor laws.
-Oversee Human Resource duties the include:
• Detailed Records of Alcohol Invoices
• Accurate Logs of Deposits
• Accountability for W-2 and 1099 workers
-Under my supervision the warehouse metrics increased:
• Volume of orders increased from 1,970 orders a day to 26,041 in the following quarter. Currently amid pandemic lapse we maintain a volume of 22,000+ orders.
• Cancellation rate was originally 13.4% and has been reduced to 0.8%
• New Customer Retention has increased from 86.6% to 94.3%
• Profits during the first quarter of my supervision increased 700% and are now 1,540% above the original profits
• Profits have maintained growth in every fiscal quarter Operations Associate
Go Puff-Durham, NC
2018 to 2019
Starting Role until promoted
Print Manager & Graphic Designer
Go Business-San Juan, PR
2014 to 2015
-Supervise and verify all printing orders were done correctly and in a timely manner
-Provide client consultations on marketing and design strategies to engage a particular audience
-Revised and streamlined the printing processes to increase profits and meet customer deadlines. Assistant Manager
Go Business-San Juan, PR
2014 to 2015
-Provide orientation and train staff about products, sales, food safety handling measures
-Maintain quality service by establishing organization standards
-Supervise staff productivity and compliance
-Responsibilities included
• Purchasing inventory ingredients and materials
• Negotiating Volume Price Breaks
• Placing and Expediting Orders
• Maintain Inventory
T: 787-***-**** E: ********.*****@*****.*** D: H20 BLVD LAS FLORES GUAYNABO, PR Additional Word Experience and References available upon request Education
Science and Project Management
Polytechnic University of PR - Miami, FL
2017 to 2018
BA in Graphic Design
Atlantic University College - Guaynabo, PR
2009
Skills
• Bilingual (English & Spanish)
• Predictive Analytics with GoPuff
• OSHA Training Proprietary Software
• Mastery over Microsoft Suite Programs
• Proven General and Supporting District
• Forecasting
• Warehouse Management
• E-Commerce
Certifications and Licenses
Non-CDL Class C
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