Customer Service Front Desk
Resume:
Memphis, United States, ***** . 901-***-****. ~—- **************@*****.***
Mary Profit
Customer Service
RK
Customer Service professional with 6 years of experience in delivering top-notch exceptional customer support and
resolving issues efficiently. Proficient in customer service software, conflict resolution, and CRM systems, consistently
enhancing customer satisfaction and loyalty. Demonstrates strong communication skills, multitasking abilities, and a
proactive approach to problem-solving.
EMPLOYMENT HISTORY
Shift Manager
McDonald's, Collierville TN — Sep 2018 - Jul 2019
© Supervised daily operations, ensuring team efficiency and customer satisfaction, improving service times.
© Trained and mentored new employees, enhancing team performance and reducing turnover.
© Resolved customer complaints effectively, improving overall customer experience and retention.
* Led team to consistently meet service targets, boosting customer satisfaction and sales.
Front Desk Clerk
Quality Inn, Memphis TN — Nov 2019 -Jan 2021
© Managed guest check-ins and check-outs, ensuring smooth and efficient service.
* Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
© Provided local information and recommendations, improving guest experience.
© Efficiently coordinated front desk operations, enhancing guest satisfaction and courteous service.
Front Desk Representative
Fairfield Inn & Suites, Memphis TN — Feb 2021 - Jun 2021
Ensuring a swift check-in process and addressing inquiries, enhancing guest satisfaction and hotel ratings.
© Resolved booking issues efficiently and correcting any errors
* Coordinated with housekeeping and maintenance to promptly address guest needs, enhancing service speed and quality.
© Accurately managed reservations, ensuring error-free bookings and improving overall guest experience.
Member Customer Service Rep.
Century Express Carwash, Remote ~ May 2021 - Sep 2022
© Processed transactions and managed accounts, ensuring accuracy and efficiency in all operations.
© Identified and resolved service issues, contributing to improved operational workflows.
* Provided exceptional support to customers, handling inquiries and complaints with empathy, leading to consistently high satisfaction rates.
Enhanced customer support initiatives, leading to an increase in positive feedback and repeat business.
Customer Service Representative
Xfinity, Remote — Jul 2022 -Jan 2024
© Developed an understanding of customer needs, resolving issues swiftly and enhancing customer satisfaction through effective communication.
© Passionately committed to providing exceptional customer service, consistently meeting and exceeding performance targets using problem-
solving
Meticulously documented customer interactions, ensuring accurate records and follow-up processes.
Consistently demonstrated a positive attitude, enhancing customer experience.
SKILLS
Customer Service Software Conflict Resolution
Experienced Expert
Communication Skills Multitasking
Expert Expert
Active Listening Data Entry
Expert Expert
Typing CRM Systems
Experienced Expert
Time Management Adaptability
Expert Expert
EDUCATION
High School Diploma
Lake Cormorant High School
Lake Cormorant MS — Aug 2014 - May 2018
REFERENCES
Teresa Patton Joann Shorter
Xfinity Fedex
*************@*****.*** Shorterg1 @bellsouth.net
Contact this candidate