Customer Service Medical Technologist

Lisa Montoya

Albuquerque, New Mexico, *****, US • 505-***-**** • ********@*****.***

Learning Management Systems

Pre- and post-surgical care

Customer service

Reporting requirements

Diagnostic Tools

Problem resolution

Policy and program development

Staff Coaching

Process improvement

Clinical judgment

Medical Assisting - RMA, CCMA - 1994

Franklin Medical College - Albuquerque

CRAT - 2011

Cardiovascular Credentialing International - Raleigh, NC Senior Medical Technologist - February, 2009 to Present New Mexico Heart Institute - Albuquerque, NM

Lead device tech responsible for Interrogation, trouble shooting, and reprogramming of available pacemakers/ICDs with manufacturers including Abbott, Medtronic, Biotronik, and Boston scientific. Lead technician for loop recorder Interrogation and reprograming. Specialized in echo guided CRT and treadmill optimizations. Preceptor for NMHI Device Clinic's new hires and transitioning employees. Responsible for maintaining up-to-date protocols and instructing staff of relevant changes. Responsible for remote monitoring and alert triage. Orthopedics Technician - February, 1999 to February, 2003 New Mexico Orthopedics - Albuquerque, NM

Assisted with reduction and casting fractures.

Responsible for medical equipment distribution and patient care. Exercise Physiology Manager and Technician - February, 1998 to February, 2003 New Heart Cardiac Rehabilitation - Albuquerque, NM Responsible for monitoring telemetry and vital signs during patient rehab. Oversaw billing and credentialing.

Preceptor to oncoming staff and students.

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

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