Customer Service Medical Billing

JEN LARSEN- CRAWFORD

CELL: 630-***-**** **************@*****.***

RECENTLY BACK TO SCHOOL FOR MEDICAL BILLING AFTER RECEIVING A COLLEGE DEGREE IN SOCIAL WORK. LOOKING TO GET HANDS ON LEARNING IN RELATED FIELD

NORTHWESTERN HOSPITAL AUGUST 2023-CURRENT

Customer Service Associate

Assist customers in finding appropriate products to meet their needs and those of their loved ones in the hospital

Work independently organizing shop

Completing inventory

Running cash register

Track expiring products and adding new products into excel

PETSMART SEPTEMBER 2019-AUGUST 2023

Pet Trainer & Customer Service Associate

Teach skills to pet parents, address questions, demonstrate skills

run register

Stock shelves

Greet pet parents and their pets with a positive attitude

Provide the best customer service

CUDDLES N’ MORE PETCARE SEPTEMBER 2016-MARCH 2020

Owner/Operator

Provided in home dog care, overnight care at customers home

Walked, fed, administered medications as needed

Loved and snuggled with dogs of all sizes and ages

YMCA SAFE’ N SOUND AUGUST 2016-MAY 2018

Site Coordinator

Supervise and ensure safety of 40 children at all times

Supervise and mentor staff, assessing and discussing goals and direction of site

Develop/implement individual and group behavior/reward system

ASSOCIATION FOR INDIVIDUAL DEVELOPMENT DECEMBER 2002-FEBRUARY 2009

Social Worker

Serviced individuals with developmental, physical, and/or mental disabilities

Interviewed, selected, trained, and provided management for a staff of 11 full and part-time employees

Assisted clients in developing daily living skills, medication management, psychiatric/medical appointments and budgeting

Responsible for development and implementation of individual programs to maximize each clients individual living skills

BACHELORS IN SOCIAL WORK, MINOR IN PSYCHOLOGY

MARIAN UNIVERSITY

MEDICAL BILLING CERTICICATE/ IN PROGRESS

MEDICAL BILLING UNIVERSITY

MARCH 2024-CURRENT

Attention to detail

efficient

independent

problem solver

empathetic

fast learner

medical billing & software training

all stages of the revenue cycle

demographics and insurance entry

insurance eligibility and verification of benefits

in network vs out of network benefits

icd-10-cm, cpt, hcpcs codes

modifier usage

superbill, fee ticket, encounter form

cms 1500 paper claim form

claims entry and review

claims submission

explanation of benefits

payment posting

denials, rejections and appeals

accounts receivable patient statements

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