Service Representative Customer

SAFIYA FLOYD

Detroit, MI ***** 330-***-**** *********@*****.***

SUMMARY

Personable and dedicated Customer Service Representative. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. SKILLS

Client safety and first aid

Community activities

Client documentation

Quality program protocols

Compassionate client care

Clerical

Reliable and trustworthy

EXPERIENCE

09/2018 to 02/2019 Home Health Aide

Real Care Youngstown, OH

Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.

Supervised medication administration, personal hygiene and other activities of daily living.

Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.

Maintained patient hygiene by administering bedpans, urinals, baths and shaves.

Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care. Dressed, groomed and fed patients with limited physical abilities to support basic needs.

Improved patient outlook and daily living through compassionate care. Conducted games and other activities to engage clients and provide mental stimulation and entertainment.

Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.

Maintained clean and well-organized environment to promote client happiness and safety.

08/2014 to 11/2017 Hair Salon Assistant

Annointed Hands Hair Care Warren, OH

Administered shampoos and massages to patrons, communicating regarding shampoo and temperature preferences to prepare hair for styling afterwards.

Assisted with sweeping up hair and wiping down stations to keep salon clean and sanitary.

Checked in customers for appointments and notified stylists of clients' arrival.

Maintained client records within computer system, gathering personal contract information, treatment needs and style preferences for use upon future visits.

Applied specialized shampoos and other hair products to treat scalp illnesses, hair loss or damage due to poor treatment or excessive exposure to elements.

Processed payments, took appointments and assisted with management of flow of patron visits when needed.

Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations. 02/2008 to 12/2012 Sales Associate

Taylors & Momos Boutique Detroit, MI

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions. Assisted customers by finding needed sales items and checking inventory for items at other locations.

Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.

Reset store displays for special events and seasonal merchandise changes.

Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases. EDUCATION AND TRAINING

06/2006 High School Diploma

Ferndale High School Ferndale, MI

Everest Institute

Dean's List Honoree 2007

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