Customer Service Representative
Resume:
Janice Jones
**********@*****.***
SUMMARY
●Customer Service representative experienced in Mortgage and Customer Service office duties.
●Experience entering customer payments meeting company target for same day processing processed loans and FHA/VA.
●Transferred title for 140 cars per day per state requirements.
●Handled all paperwork and customer inquiries associated with loan pay-offs and processed FHA and VA loans
●Available to start with 2 weeks notice and interview with 1-2 days notices.
WORK EXPERIENCE
Claims Representative
Paid Invoices verify correct part numbers on the invoice statement
Excel Spreadsheet Sales Connect system for payment Queues
JPMorgan Chase, Downer IL 04/2015-11/2022
Loan Support Specialist
●Calls current and former employers to review accurate employment information
●Complete “one-off” scenarios as required by underwriting
●Updates the system of record and works daily priorities
●Communication with external agents and internal colleagues to resolve issues and discrepancies
BMO Financial Group, Naperville IL 2014-2014 Office Admin-General Office Clerk
●Sort Files and by Numeric digits
●Worked with Auditors with handling files
●Adding information into the system to support Processors daily task
Enterprise Rent-A-Car, Lombard IL 2013-2013 License and Title Assistant
●Signing off on titles
●Filing titles, sending titles to buyer
●Entering payoff amounts for cars after received checks and wires
Carson’s, Bloomingdale IL 2011-2013
●Customer service with their merchandise
●Opening credit card for the customer to help save money
CVS Caremark, Mt Prospect IL 2011-2012 Data Entry
●Entered customer information into the system
●Pulling customers prescription out of files
DOVENMUEHLE MORTGAGE INC., Lake Zurich, IL 2005-2009 Pre Pay-Off Specialist
●Handled all paperwork and customer inquires associated with loan pay-offs.
●Processed FHA and VA loans
●Met monthly end dates
NATIONAL SAFETY COUNCIL, Itasca, IL 2003-2005 Data Entry
●Keyed orders meeting company standards for speed and accuracy.
●Answered customer questions about company’s products.
INSURANCE AUTO AUCTIONS, Schaumburg, IL 1999-2002 Title Clerk, 1999-2002 Office Clerk, 1999
●Transferred title for 140 cars per day per state requirements.
●Handled general office duties including filing, faxing, ingoing & outgoing mail.
LASALLE HOME MORTGAGE, Norridge, IL 1995-1998 Mortgage Cashier
●Entered customer payments meeting company target for same day processing processed loans and FHA/VA
●Prepared daily report to insure payments were processed correctly.
SKILLS
Microsoft Office: Word, Excel, PowerPoint & Access
EDUCATION Northwestern Business College, Jefferson Park, IL
Courses in Computer Programming & Business Information Systems
College of DuPage, Glen Ellyn, IL still attending Courses in Accounting
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