Customer Service Services Representative
Resume:
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Julie Carey
My skillset relies heavily on expert customer service skills, having translated to success in a variety of positions ranging from sales to reception.
EXPERIENCE
Closets By Design -Chicago
July 2024- present
Sales calls of closet systems.
Philips, Rosemont - patient services representative
JANUARY 2022-NOVEMBER 2023
Inbound patient services representative, troubleshooting Philips biotelemetry devices for outpatient use.
Home Depot, Homer Glen — Sales Specialist
SEPTEMBER 2017 - May 2021
●Yearly sales goals exceeded since 2018.
●Specialist for all 3 specialty departments (appliances, flooring, millwork) over 3 years with Home Depot
RCM Headsets— Accounts Payable
Des Plaines, IL
December 2015 - March 2016
●Filed and collected outstanding payments on accounts.
●Organized payment of sales representatives in 2 states.
●Organized payment of monthly credit card and utility bills for the company office in Des Plaines.
Sally Beauty Supply- November 2014 – December 2015
●Cashier
●Customer service- as a former colorist, many customers needed my guidance eith regard to product selection.
●Product stocking
●Balancing all cash on a daily basis
M Salon Chicago – June 2011-April 2012(business closed)
●Key holder, opened and closed the business.
●Balanced the cash daily
●Scheduled all stylists, coordinated scheduling with independent contractor stylists.
●Product stocking
●Customer service
Kiva – May 2010-June 2011
●Assistant to the Manager/Master Stylist
●Moved with this manager to M Salon Chicago
Haircuttery – June 2009-May 2010
●Stylist
●Cashier
HUB Insurance Services – August 2008-June 2009
●Accounts Payable, posted payments for privately held consumer insurance policies
●Handled expense reports for payroll
Wells Fargo, NA – March 2004 – June 2008
●Inbound call center representative, handled outstanding mortgage payment customers prior to Loss Mitigation, with an eye on preventing their escalation to the Loss Mitigation phase.
AT&T Wireless- March 2001 – February 2004
●Inbound call center collections representative
●Handled mass volume of inbound calls making immediate payments pursuant to the company's WUM (Wireless Usage Management) program.
EDUCATION
California State University San Bernardino — Degree
September 1994 - January 1995, San Bernardino, CA (did not graduate)
Took primarily courses I was most interested in, like Philosophy and American Art History, to try to get into a college career.
Upland High School - Upland CA
Graduated.
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