Customer Service Team Members
Resume:
Amanda Zeller
Phoenix, AZ 85053
******.********@*****.***
Relevant Experience
**/**** – 02/2024 Honstein Oil Company / Senergy Petroleum
Phoenix, AZ
Work from Home
Sr. Billing/ Customer Service - Buyback and Rebate Specialist - Virtual Position
Run daily reports to upload lubricant deliveries to Chevron, Phillips 66, Old World, Idemitsu and Citgo using a variety of programs specific to each vendor.
Run aging reports daily for vendors to monitor on time billing and any outstanding issues.
Apply AP payments daily to each vendor.
Research and resolve any price variances on payments.
Customer service for vendors to aid in any billing or supply issues.
Collections on outstanding invoices
Assist in supervising team members’ daily progress and aid with any questions or concerns.
Training of team members to help guide them to meet daily weekly/monthly goals and cross training of different vendors.
Monitor, QA, and post all invoice journals.
Month end closing duties
Daily data entry into specific systems for billing purposes
Supply vendors with specific aging reports to request payment
Customer service contact for outside vendors and fellow team members regarding any outstanding buyback issues
Backup for all Buyback and Rebate team members while absence
Work independently from home with minimal supervision to meat daily, weakly, and monthly goals
10/2005 – 06/2017 Western Refining Wholesale/Phoenix Fuel Company Phoenix, AZ
Sr. Billing/ Customer service - Buyback and Rebate Specialist
Run daily reports to upload lubricant deliveries to ExxonMobil, Phillips 66, and Old world using a variety of programs specific to each vendor.
Run aging reports daily for vendors to monitor on time billing and any outstanding issues.
Customer service for vendors to aid in any billing or supply issues.
Assist in supervising team members’ daily progress and aid with any questions or concerns.
Collection of outstanding invoices.
Training of team members to help guide them to meet goals and cross training of different vendors.
Monitor, QA, and post all invoice journals into PDS and JDE
Month end closing duties
Daily data entry into specific systems for billing purposes
Supply vendors with specific aging reports to request payment
Sr. Settlement Analyst
Process all pump out invoices and aid in helping with the processing of all liftings for delivered business.
Train/assist in supervising of the team members to help guide them to meet goals.
Monitor, QA, and post all invoice journals into PDS and JDE
Month end closing duties
Run lifting, open order, Giant reports.
Reconcile NM and liftings.
Wholesale Billing Supervisor
Train/assist in supervising the team members to help guide them to meet daily/weekly/and monthly goals.
To ensure the team would meet month end close of sales goals.
Monitor, QA, and post all invoices into PDS and JDE
Supervise over 6 employees.
Supervisor duties of payroll approval, hiring process, personal improvement plans, write ups and firing process
Weekly meetings with the team to review any changes or updates of processes.
Run reports for sales, STATS, and lifting reports.
Involved in the automation of the receipt to stock process to take away from manually entry of BOL liftings.
Work closely with top four customers
Billing Analyst
Pulling vendor, card lock, OPIS, rack and DTN pricing to send out to customers with specialized departments in detailed excel spread sheets.
Run a detailed open order report daily, sorting by department in a detailed excel spread sheet using specialized formulas.
Detailed research on invoices not paid with high profile customers such as Costco, Kroger, UPS, and Fed Ex.
Uploading files into Fuel Quest, DTN, Owens Direct and Oildex to receive ACH payments from customers such as Costco, and UPS.
Enter data and upload all Conoco well sight and run delivery invoices into Conoco E-pay.
Receipt to stock bill of ladings that were pulled buy common carriers or our drivers to bill product.
Confirm fuel and lubricant invoices to bill customer.
Traveled to New Mexico to train on billing procedures.
Upload all Conoco and Western lifting reports from rack postings.
Helped in training new hires on New Mexico billing procedures in Arizona.
Handle specialized accounts such as Costco with weekly conference calls to assure the accounts are on track.
Senior Customer Service Representative
Take both escalated and inbound calls for orders and inquiries that include research requirements, customer satisfaction fulfillment and order entry.
Maintain backorder reports and out of state billing and tracking. Organize and file related invoices and history logs.
Coordinate with related departments to ensure backorder inventory is tracked and delivered to customer.
Developed a strong knowledge of product line to assist in inside sales of products and opening new accounts with a heavy emphasis on outbound calls to relay information to customers.
Manage specialized accounts including, Las Vegas & Albuquerque Costco fuel accounts, Univar, Jiffy Lube and responsible for ExxonMobil orders placed via pegmost.
Crossed trained in covering receptionist desk and closing duties while maintaining daily workload requirements.
Assist customer service and sales representatives on any questions regarding daily processes and or knowledge of products and accounts.
Crossed trained in OPIS, daily T/T pricing, and night rack pricing.
Training of new hires in product, product sales, and daily requirements
Qualifications
Accounts Payable
Billing
Excellent Communication and listening skills.
Leadership Qualities
Capable of Multi- tasking
Type 70 WPM
12,000 KPH
Proficient in Microsoft Excel, Word, Office and Teams
Well organized
Call Center experience
Reliable
Punctual
10 years Customer Service-related experience
Education
1995-1998 Coronado High School Scottsdale, AZ
General Studies
2002-2005 Gateway Community College Phoenix, AZ
Business
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