Customer Service Machine Operator
Resume:
Carol S. Miller
**********@*****.***
Kalamazoo, MI 49009
Professional Summary To secure a customer service role where I can utilize my interpersonal skills, attention to detail and customer service experience to contribute to the growth and expansion of the company. I have a driving desire to contribute to a company where I can plant my roots and generate positive impact through honesty, integrity and hard work.
Work Experience
Fabri-Kal
January 2020-September 2023
Inspector/Packer of yogurt cups/drinks in print, SBL
Assisting SBL/Machine operator in trouble shooting/running machine
Allumilite
March 2019-June 2019
Filling bottles of casting material
Parker Hannifin (Pneumatic Division, North America) *Aerotek
November 2018-March 2019
FRL department
Trained in 06/07 Regulators
Trained in 06/07 Lubricators
Trained in Auto drains and Sub Assembly
Consumers Credit Union – Payment & Securities Specialist May 2012 – September 2018
In charge of remitting third party monthly for Credit Life & Disability
Responsible for all third party collection payments monthly from Arbor Financial Solutions
Orchestrated all processing of garnishments from debt collection attorneys, fulfilling subpoenas from debt collectors, police agencies, and US attorneys in all fraudulent cases
In charge of processing all requests for loan and mortgage payment adjustments per member requests
Working “unapplied funds” and “principal curtailments” reports several times weekly
Led the processing of all internal “help me” tickets submitted by employees on behalf of members for manual “skip a pays,” payment adjustments, and all payment processing questions
Responsible for posting of all mailed incoming loan payments, deposits, mortgage and vehicle pay offs
PNC Bank (Adecco Services)
Commercial Loan Administration January 2011 – May 2012
Commercial loan maintenance including late charge waivers, late charge bill reductions, interest waivers and bill reductions, principal bill reductions, address changes, TIN #/SS# changes, cost center changes, addendums, payment instructions, including wire transfers and ACH (auto debit) set-ups
MLM (Market Loan Manager) approval, some also must have Corporate Resolution Documents or Bank Notes or both to complete
Responsible for auditing and maintenance of internal databases for converted accounts (PNC acquired Royal Bank of Canada-US in March)
PNC Bank/National City Bank – Compliance Regulatory Analyst 1
August 2007 – July 2010
Monthly review/monitoring of accounts violating Federal Regulation D
Daily review of Regulation CC holds placed by branches
Led the research of abandoned property (escheat) for customers
Responsible for yearly remittance to states of abandoned property
Handled monthly remittance to states of IOLTA funds per state regulations
National City Bank (Adecco Services) – Regulatory Risk Department
February 2007 – August 2007
Responsible for the review and completion of missing wire information to be maintained per the record keeping requirements of Comply/Wire.
Maintained strict retail compliance through updating and auditing of all wire transfer information
Special projects team researching guarantor information for commercial loan accounts and updating the systems to reflect this information
Education
Otsego High School – Diploma, general studies
Skills
Microsoft Word / intermediate/advanced
Microsoft Excel / intermediate/advanced
Microsoft Access / data entry alpha numeric / intermediate/advanced
References available upon request
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