Business Analyst Risk Management

Tel: 408-***-**** ShabanaS Email: ********@*****.***

PROFESSIONAL SUMMRY & SPECIFIC EXPERTISE

Over 6 years of diversified experience as a Business Analyst in various industry domains like Finance, Banking, Health and Insurance

Understanding of SDLC’s modeling techniques like Waterfall, Rational Unified Process (RUP) and SCRUM

In-depth knowledge of Investment banking, Commercial Banking, Portfolio Management, Risk Management, Mergers and Acquisitions, Budget Forecasting, Research and planning

Proficient in interacting with stakeholders, gathering requirements through interviews, workshops, and existing system documentation or procedures, defining business processes, identifying and analyzing risks using appropriate templates and analysis tools

Effectively coordinated with the Onsite, Offsite and Onshore teams during my projects

Excellent skills in facilitating Joint Application Development (JAD) for gathering user requirements and understanding of the business process

Extensive experience in creating Business Requirements Documents (BRD), Use Case Specifications, Functional Specifications Document (FSD) and conducting various analysis viz. GAP, SWOT, ROI, Cost Benefit, Risk and Impact

Expert in using industry standard analysis techniques to uncover client requirements and identifying the roles and deliverables in the Organization by creating Use Case Models, Process Flows, Workflow Analysis, Functional Decomposition Analysis and Unified Modeling Language (UML) Diagrams like Class, Use Case and Activity Diagrams using Rational Rose and Microsoft Visio

Expertise in creating Test Plans, Test Scripts and Test Cases from the Requirements documents for distinguished testing efforts viz. Integration, System, Functional, Regression, Performance and User Acceptance Testing (UAT)

Proficient in coordination of defect management and monitoring the status using HP Quality Center

Ability to collaborate with peers in both, business, and technical areas, to deliver optimal business process solutions, in line with corporate priorities

Comprehensive training and experience in negotiating skills, people management, project implementation, time management, ability to prioritize and handle multiple tasks on a day-to-day basis

Very strong verbal/written communication skills

TECHNICAL SKILLS

Operating Systems

Windows, Unix (Solaris, AIX), Macintosh

Databases

Oracle, My SQL, MS SQL Server

Programming/Scripting Languages

C, VB Script, PERL, HTML, JAVASCRIPT, XML

Debugging/Testing Tools

Bugzilla, Quality Center, Quick Test Professional (QTP), Load Runner, Rational ClearQuest, SOAP UI, Selenium IDE, Rational Robot

Project Design & Architecture

Microsoft Visio, Rational Requisite Pro, Gliffy, Rational Rose, SharePoint

Other Tools

Putty, Toad, VMWare, MS Office

PROFESSIONAL EXPERIENCE SUMMARY

Project

Domain/Project

Profile

Duration

Far East National Bank, LA, CA

Banking

Business Analyst

Aug 2021 – Nov 2022

Deutsche Bank, New York, NY

Banking

Business Analyst

Feb 2020 – Jul 2021

Baxter Pharmaceutical, Deerfield, IL

Health

Business Analyst

Jun 2016 – Dec 2020

M&T Bank, Buffalo NY

Risk Management

Business System Analyst

Jan 2015 – May 2016

University Credit Union, Los Angeles, CA

Banking

Quality Analyst

Feb 2014 – Dec 2014

Far East National Bank, LA, CA Aug 21 – Nov 22

Sr. Business Analyst

Far East National Bank (FENB) was founded in 1974 as the first federally chartered Asian American bank in United States. With total assets exceeding US$2.0 billion, FENB provides both corporate and individual banking services through a total of 10 branches in Los Angeles, Orange County, Silicon Valley, and San Francisco.

With the increase in size of operations and structure, there was a need to enhance & customize the standard functionality of its ERP Solution – Oracle’s Peoplesoft Enterprise 9.1. Methodology followed – SCRUM.

Responsibilities:

Performed GAP analysis to understand the gap between the actual and potential performance or requirements with the sole objective of identifying customization/enhancement needs

Responsible for conducting the Vendor Analysis

Determined and documented the As-Is and the To-Be (future) business process flows and performed return on investment analysis

Interacted with Stakeholders, SMEs from different business units to gather their concerns and suggestions

Organized and conducted JAD sessions at various stages

Collected, analyzed, organized and documented business Requirements using Rational Requisite Pro

Developed BRDs, Functional Specification and Non-functional Documentations

Designed and developed Use Cases, Use Case Diagrams, Activity Diagrams, and state Diagrams using UML techniques

Assisted the Quality Team in designing the Test Plans, Test Scenarios and Test Cases

Regular meetings with senior project managers and business sponsors to discuss any technical and operational issues and updates on the current project status

Developed, documented and supervised User Acceptance Test (UAT)

Assisted in development of User Guides, training materials and SOPs

Provided professional training to users and user managers

Deutsche Bank, New York, NY

Business Analyst Feb 20 – Jul 21

Deutsche Bank is an international bank with operations spread over 70+ countries. The bank offers various financial products and services such as sales, trading, mergers and acquisitions, risk management, retail banking, wealth management and transaction banking. The project included streamlining the customer’s master data using Master Data Management (MDM) methodologies and enhancing the existing data ware house for the subject area of customers. The investment portfolios from Deutsche Bank and other subsidiaries’ were merged in to one unified database to provide possibility of the cross selling the combined products of Deutsche Bank. The SDLC methodology followed was Rational Unified Process (RUP) and the solution applied was IBM InfoSphere MDM Server.

Responsibilities:

Identified the mission statements and stake holders goals

Identified and created the existing and expected business flow of the master data usage

Identified owners of the master data and appointed data stewards for the MDM system

Collected and studied the meta data about the master data for MDM and the transactional data

Gathered issues about data-quality and other requirements pertaining to the project with the help of various forums viz. interviews, JAD, brainstorming sessions etc.

Created Business Requirements Documents (BRD) and identified high level use cases

Prepared detailed use cases

Prepared the requirements and use case traceability matrix

Developed a Master Data Model (MDM) using Erwin

Wrote specification for the modifying and producing Master Data

Identified the key sources of Master Data and mapped them to the newly designed model

Designed the infrastructure for usage of the MDM by different applications

Mapped data for the ETL (Extract, transfer and load) process and wrote detailed specification for the ETL and Reports

Assisted in generating the master data and tested the master data

Assisted in development of ETL programs and resolved issues while ETL

Supported the UAT for reports, ETL and MDM access

Identified the reporting needs for decision makers and helped in realizing the reports needed by managers

Provided necessary training for transition

Baxter Pharmaceutical, Deerfield, IL

Business Analyst Jun 19 – Dec 20

Founded in 1931, Baxter Pharmaceutical, through its subsidiaries, develops, manufactures and markets products that save and sustain the lives of people with hemophilia, immune disorders, infectious diseases, kidney disease, trauma, and other chronic and acute medical conditions. As a global, diversified healthcare company, Baxter applies a unique combination of expertise in medical devices, pharmaceuticals and biotechnology to create products that advance patient care worldwide.

The Application under development was a Web based EMR, which provided comprehensive solution to a physician's needs. The HIPAA compliant application integrates with a complete PMS, DMS, LIMS, Data Integration systems, Online Pharmacy Ordering, and many other support systems that an EMR would require to interact with.

Responsibilities:

While working on an Agile Methodology (RUP), I was responsible for all project management and project planning activities in co-ordination with the project manager

Gathered Business Requirements, interacted with the stakeholders, developers, Project Manager and SME’s and facilitated JAD sessions to formulate Business Processes

Prepared User Requirements Document (URD) and Functional Requirements Document (FRD)

Developed Use Cases and Use Case Scenarios and visualized those using UML diagrams in MS Visio

Extensively worked with Portfolio Managers and Experienced Traders in gathering, analyzing and organizing Business Requirements in an SOA Environment

Conducted surveys and questionnaires with the end customers and escalated their concerns to the management to better meet their expectations from a Business standpoint as well as a User Interface usability standpoint

Extensively worked with modules related to inventory tracking, retail orders, payments and claims

Initiated Impact Analysis to study the feasibility of the IT integration and expected downstream results by identifying and review multiple business scenarios

Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level. Followed top down, leveled technique for building Business Process Models

Developed a Traceability Matrix to keep track of the Requirements, Use Cases and Test Cases

Reviewed Test Plan and Test Cases to ensure that they met the requirements

Assisted the development team with design and development of the application, provided usability metrics collected from user surveys

Acted as liaison between the senior management and different teams with effective presentations to achieve best results

Involved in different phases of Test effort like Smoke/Sanity Testing, Functional Testing, Regression Testing and UAT

Acquired the business Sign-Off on the User Requirements Document (URD) and functional requirement document (FRD)

Provided technical recommendations for concise reporting format

Actively involved in walkthroughs and meetings with development team to discuss related issues

Documented best practices in the project for reusability (defect tracking, training, post production)

M&T Bank, Buffalo NY

Business Systems Analyst Jan 15 – May 16

Established in 1856 as Manufacturers and Traders Bank, today M&T Bank Corporation is one of the 20 largest independent bank holding companies in the U.S. The project included integration of a 3-tier architecture browser based legacy application called Control System with Oracle Identity Management System. The objective of the application was to enforce internal security policies and eliminate potential security threats from rogue, expired and unauthorized accounts and privileges. It further provided a tool to the cryptographic team to keep track of the banker’s user profiles and securing their passwords. Also, the applications aimed at reducing inefficiency and improve service levels by automating repeatable user administration tasks.

Responsibilities:

Involved in writing Test plans, Creating Test scripts, Team Co-ordination and Documentation

Analyze system requirements and formulate scenarios in Test Manager for the functionality, navigation, stress, security, recovery and performance testing of the application

Coordinated quality assurance teams effort in re-creating various production issues in test environment

Developed Test Harness using SQA Basic that contains generic functions for the automation scripts and for testing front-end interfaces

Involved in a cross-functional team to improve the customer’s “out of box” experience; simplifying the product login, increasing customer satisfaction and security and converting more evaluations into real time cost effective solutions

Wrote test cases for positive and negative scenarios for functional and security testing

Prepared test data for the entrance and exit criteria in integration testing.

Conducted automation Regression Analysis for several internal releases and assisted in automating test cases for regression testing using Robot

Involved in Back-End Oracle database verification manually as well as using Rational Robot

Used Test Manager to generate load and create scenarios to test the behavior of the applications

Analyzed the Transaction results, Virtual User status results and generated reports

Worked hand in hand with developers in resolving critical issues

Documented the defects and their trailing history in the ClearQuest for internal evaluation of the product

Upgraded / maintained QA databases and automation scripts

Worked with application design team in learning the UNIX internals and the behavioral characteristics of the network

Documented the defects and their trailing history in Test Director

Extensively used remedy for change and configuration management

Managed critical paths and bottlenecks in conjunction with Project Tracking Reports for Senior Management with the help of UML and results generated from QTP and LR scenarios from one or ‘n’ users plugging into the online banking application

University Credit Union, Los Angeles, CA

QA Analyst Feb 14 – Dec 14

University Credit Union (UCU) is a not-for-profit financial institution for employees and families of major Southland Universities. The project included testing a web application that enabled the customers to access their bank accounts online. The customer could view their account details, enroll in for bill payments and add Payees. The application further allowed the account holders to change their profile, address and any personal information online. The website further had a customer service message center where the customers could report any problem with their accounts.

Responsibilities:

Responsible for creating QA Documents including Test Plans, Test Cases and Test Reports

Performed manual testing of the application against the functional and business requirements with positive and negative values in an Agile (Scrum) setup

Developed test scenarios around the business rules, to validate the web service requests and integration between different applications. Conducted Sanity testing, system testing and Integration Testing

Identified the test scenarios for automation and created Winrunner actions to simulate user actions

Developed adaptable and reusable functions, managed a data driven framework and conducted functionality as well as the GUI tests

Created regression suites to be run on application builds

Conducted and participated in user acceptance testing to validate and verify the accuracy of successful completion of Business Processes, functionality, and reporting features

Wrote SQL queries to ensure that data was updated to various tables in the database

Logged Defects/Bugs in Test Director

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