Customer Service Cdl Driver
Resume:
Martin K. Brooks
Fort Pierce, FL 34951
***************@*****.***
Subject: Cover Letter
Objective: Position in a customer service environment.
Professional Summary
Provided counseling services to employees, participated in recruitment and dismissal processes, and performing employee background checks. Communicated and advised employees on HR policies, collected and analyzed employee data, and oversee employee training. Their role is crucial in maintaining a productive work environment and ensuring compliance with regulatory standards.
Education:
MA, Counseling, Webster University, Merritt Island, FL DEC 2005
MA, Human Resource Management, Webster University, Merritt Island, FL OCT 2004
BA, Psychology/Sociology, Columbia College, Columbia, MO MAY 1981
Professional CSR:
Planned, organized, staffed, directed, coordinated, budgeted a 30-bed mens facility. Managed a 15-bed youthful offender program. Conducted group and individual counseling sessions. Imparted leadership, guidance, counseling, supervision and training for all staff. Oversight of HR functions for support staff. Established, implemented, set forth, enforced and monitored program standards and policies. Executed crisis intervention services and accommodated referral resources. Administered Alcohol and Drug assessments. Developed Treatment Plans. Determined Treatment Plan Progress of assigned goals and objectives. Public Speaker in the areas of Life Management, Career Development and Customer Service. American Red Cross volunteer as an Instructor and Trainer.
Professional Teacher:
My teaching career began as a Sunday School Teacher. That is when I learned there was a passion in me for teaching. I have been a Vocational Education teacher and trainer while assigned as a Vocational Counselor. I have taught third and sixth grades. I was a teacher and a trainer for youth who have been incarcerated in which all Middle School subjects were taught. I was the High School teacher at a private school where all grades were in the same classroom. I was a trainer for the ARMY Recruiting Command. I have been a trainer for organizations of all types and sizes. I believe in the "hands joined" approach method of teaching. The methodology I employ is student centered.
Management and Administration:
An Employee Relations Specialist is an HR professional who specializes in maintaining positive relationships between employees and the organization.Handled various employee-related tasks such as counseling, recruitment, background checks, and ensuring compliance with employment laws. Worked closely and maintain a delicate balance in the daily management to ensure success. Responsible for the hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
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