Data Entry Service Officer
Resume:
Chris Pressley
Senior Veterans Service Officer
Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate complex eligibility requirements. Effective at operating within government regulations both state and federal department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Skills
Research and Presentation
Data Entry
Communication
Problem Resolution
High-quality customer service
Caseload Management
Work History
2016-07 - Current Senior Veterans Service Officer
South Carolina Department Of Veterans Affairs, Columbia, South Carolina Reviews claim files to include Veterans active duty service, service medical records (SMRs), and medical evidence by accessing appropriate Veterans Benefits Administration (VBA) applications (i.e., VBMS, SHARES, VACOLS, and Caseflow); contact the Veteran and/or the County Veterans Affairs Officer (CVAO) as needed to obtain information. Prepares complex and detailed written analyses, correspondence, and other documents to support Veterans' claims. Work vigorously with the VBA and Board of Veterans Appeals (BVA) to request claims are expedited or appeals are advanced on the docket for Veterans or widows that are in unique situations (terminally ill, suffering extreme financial hardship, or elderly (over the age of 73). Prepares statement of accredited representative in appeal cases. Reviews complete claims file to ensure that all actions have been Eastover, SC, 29044
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completed or addressed; reviews all medical evidence; all rating decisions, the statement of the case (SOC), all supplemental information, USC 38 CFR, and M21-21R as it pertains to all rated issues under appeal; provide written argument on behalf of Veteran to the BVA. Prepare arguments; notify Veteran of date, time, and location of Appeals' Hearing, interview Veteran; present argument to VA officials to include Administrative Law Judges, Rating Veteran Service Representatives (RVSRs), Veterans Service Representatives (VSRs), and Decision Review Officers (DROs). Interacts with Veterans, family members, Administrative Law Judges, RVSRs, VSRs, DROs, CVAOs, medical professionals, and congressional and State liaison personnel that have a wide range of issues. All of this must be done while treating every customer with the utmost respect, dignity, and ensuring the highest level of confidentiality.Reviews claim files to include Veterans active duty service, service medical records (SMRs), and medical evidence by accessing appropriate Veterans Benefits Administration (VBA) applications (i.e., VBMS, SHARES, VACOLS, and Caseflow); contact the Veteran and/or the County Veterans Affairs Officer (CVAO) as needed to obtain information. Prepares complex and detailed written analyses, correspondence, and other documents to support Veterans' claims. Work vigorously with the VBA and Board of Veterans Appeals (BVA) to request claims are expedited or appeals are advanced on the docket for Veterans or widows that are in unique situations (terminally ill, suffering extreme financial hardship, or elderly (over the age of 73). Prepares statement of accredited representative in appeal cases. Reviews complete claims file to ensure that all actions have been completed or addressed; reviews all medical evidence; all rating decisions, the statement of the case (SOC), all supplemental information, USC 38 CFR, and M21-21R as it pertains to all rated issues under appeal; provide written argument on behalf of Veteran to the BVA. Prepare arguments; notify Veteran of date, time, and location of Appeals' Hearing, interview Veteran; present argument to VA officials to include Administrative Law Judges, Rating Veteran Service Representatives
(RVSRs), Veterans Service Representatives (VSRs), and Decision Review Officers (DROs). Interacts with Veterans, family members, Administrative Law Judges, RVSRs, VSRs, DROs, CVAOs, medical professionals, and congressional and State liaison personnel that have a wide range of issues. All of this must be done while treating every customer with the utmost respect, dignity, and ensuring the highest level of confidentiality. Conducted research, gathered information from multiple sources and presented results
2015-05 - 2016-01 Program Assistant
South Carolina Department Of Health And Human Services, Columbia, South Carolina
Made personal contacts with other disciplines responsible for completion of vital statistics source documents. Provided training, instruction and assistance to regional vital records programs; Assisted in the interpretation and application of vital records laws, regulations and/or procedures. Evaluated regional vital records offices and made recommendation. Served as public relations representative in providing issue resolution, consultation,interpretation, education and training to hospital personnel, funeral directors, physicians and coroners.
2015-04 - 2015-05 Veterans Health Eligibility Representative U.S. Department Of Veterans Affairs, Columbia, South Carolina Conducted face to face interviews with veterans or family members to determine what medical benefits the veteran is eligible for by means of working knowledge of appropriate medical administration related public laws, regulations, directives, medical center polices and guidelines. Processed applications sent to the medical center that are requesting enrollment prior to registering. Complied with all provisions of the Privacy Act of 1974 when accessing electronic files containing sensitive patient data. Made initial determination whether veteran is legally eligible for medical benefits by reviewing military service discharge papers, military identification cards, letters of awards for service-connected disabilities, pension, aid and attendance or housebound, and by evaluating and assessing other special eligibility criteria. Diplomatically worked with staff members, both administrative and professional, as well as professionals in the community to determine entitlement to VA benefits the veteran is seeking. Possessed thorough knowledge of the internal organization and content of patients' medical records in order to research and extract a variety of medical information and data relevant to determine patient's eligibility for services. Adhered to all VA regulations applicable to the Medical Care Cost Recovery Program, to make appropriate referrals to the billing office for collection. Acquired comprehensive knowledge of updated federal laws governing VA Regulations, directives, medical center policies and procedures pertaining to a wide variety of duties and responsibilities as they relate to medical benefits. Proficient in the use software such as Microsoft Excel, Microsoft Word, and Microsoft Outlook for communication, data entry, and transmitting files to other agencies. Conducted research, gathered information from multiple sources and presented results
2007-09 - 2008-08 Legal Administrative Specialist
Veterans Benefits Administration, Columbia, South Carolina Counseled veterans, their dependents, and beneficiaries via telephone regarding the full array of benefits available through the Department of Veterans Affairs, as well as non-VA benefits available through other organization concerned with veterans. Assessed with the claimant the short-term and long-term circumstances that might influence a choice between various benefits. Explained the types of documents necessary to facilitate timely processing of claims and provided assistance in obtaining and completing such documents and forms in accordance with the type of claim being submitted. Explained decisions and reasons for the decisions made by the VA and communicated (verbally or in writing) this information to the claimant. Advised regarding the right to appeal decisions and explains the appeal process. Received and prepared replies to general correspondence regarding benefits for veterans and their dependents. Prepared and released certificates for use by other Federal, State and local agencies.
2005-11 - 2007-09 Supply Technician
Department Of Army, Columbia, South Carolina
Performed clerical work in the supply management of the receipt, issue, and/or consolidation of material. Utilized stock control clerical procedures, guides, and precedent material to construct complex transactions. Updated the government inventory price list monthly, compared the Army Master Data File with the property book to verify prices, stock numbers, expendable/non expendable codes. Conducted research for required information and prepared reports and/or other documents when established procedures are not applicable. Work was performed with use an automated local supply system in one or more of the following areas: Administered purchases of broad range of supplies and services through a variety of methods. Monitored performance of vendors through contacts with vendors and representatives of organizations making purchases, and through review of reports. Identified negative trends, missed and late deliveries and other shortfalls. Maintained and secured property valued at approximately 60 million dollars. Debited or credited all statement of charges, cash collection vouchers, report of surveys, lateral transfers, requisition requests, property disposal documents, hand receipts, turn-ins, issue/turn-in abstracts, and movement of documents. Requisitioned government property in accordance to the Department of Defense procurement policies and procedures. Performed clerical work in the supply management of the receipt, issue, and/or consolidation of material. Utilized stock control clerical procedures, guides, and precedent material to construct complex transactions. Updated the government inventory price list monthly, compared the Army Master Data File with the property book to verify prices, stock numbers, expendable/non expendable codes. Conducted research for required information and prepared reports and/or other documents when established procedures are not applicable. Work was performed with use an automated local supply system in one or more of the following areas: Administered purchases of broad range of supplies and services through a variety of methods. Monitored performance of vendors through contacts with vendors and representatives of organizations making purchases, and through review of reports. Identified negative trends, missed and late deliveries and other shortfalls. Maintained and secured property valued at approximately 60 million dollars. Debited or credited all statement of charges, cash collection vouchers, report of surveys, lateral transfers, requisition requests, property disposal documents, hand receipts, turn-ins, issue/turn-in abstracts, and movement of documents. Requisitioned government property in accordance to the Department of Defense procurement policies and procedures. Education
2001-01 - 2005-12 Bachelor of Science: Information Technology/ Business Management
Limestone College - Gaffney, SC
1994-01 - 2003-12 Associate of Arts: Business Administration And Management Midlands Middle College - Columbia, SC
Accomplishments
3.8 GPA
Activities and societies: National Deans List 28th ed. 2004- 2.5 million dollars of veterans benefits awarded last year. Affiliations
American Legion Accreditation
South Carolina Department of Veterans Affairs Accreditation Central Carolina REALTOR®
2021 - Present
South Carolina Secretary of State
South Carolina Notary Public · Feb 2011 - Present
Certifications
2021-02 Licensed Realtor
2021-01 Real Estate Investing I
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